IT Support Engineer

Allegiance Technology Ltd; Newcastle upon Tyne; On-site; GBP 29,000 - 35,000; Full time

Job summary

Allegiance Technology Ltd recherche un IT Support Engineer à Newcastle upon Tyne. Le candidat idéal soutiendra les utilisateurs internes à travers des problèmes de 1ère, 2ème et 3ème ligne, tout en bénéficiant d'une formation et d'une croissance dans le domaine IT. Le poste offre un salaire jusqu'à £35,000 et des avantages tels qu'un plan de pension et une formation continue.

Benefits

Bespoke system training

Training and certs paid for

Free parking

Pension Scheme

Qualifications

• Support utilisateur interne dans la résolution de problèmes 1er, 2e et 3e niveau.
• Expérience préalable en support IT souhaitée.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Servir de point de contact principal pour toutes les demandes de support IT.
• Gérer les tickets de support et coordonner les interventions avec des fournisseurs tiers.
• Configurer et installer des ordinateurs et des appareils mobiles.

Skills

Office 365

Windows OS

Storage and backup management

Active Directory

Troubleshooting

Experience of using a ticketing system

Job description

Social network you want to login/join with:

IT Support Engineer, Newcastle upon Tyne

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Client:

Allegiance Technology Ltd

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

abde689b79c1

Job Views:

10

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Role: IT Support Engineer
Location: Newcastle Upon Tyne
Salary: Up to £35,000 DOE

Looking to join an IT Team in which your personal development and improvement is at the forefront of the companies mission? My client, are a Newcastle based company looking for an IT Support Engineer that can support their internal user base across 1st, 2nd & 3rd Line issues.

They are a genuine leader in their market and can offer exponential growth for this candidate within the IT Department.

Some of the key skills that we are looking for include:

• Office 365
• Windows OS
• Storage and backup management
• Active Directory
• Troubleshooting
• Experience of using a ticketing system

Benefits include:

• Bespoke system training
• Training and certs paid for
• Free parking
• Pension Scheme

Role responsibilities include:

• Serve as the primary point of contact for all IT support inquiries.
• Play key parts in company projects.
• Deliver desktop and application support to both internal and external users.
• Efficiently manage support tickets, coordinating with third-party vendors when necessary.
• Set up and configure laptops, desktops, and mobile devices.
• Quickly troubleshoot and resolve IT-related issues.
• Install approved software and ensure system integrity.
• Keep detailed records of faults and their resolutions.

We are looking to onboard this position ASAP, so please get in touch with Tom Worthington at Allegiance Technology if you would like to apply.