IT SUPPORT ENGINEER

Knoxville Habitat for Humanity; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consultancy is seeking an IT Support Engineer to ensure smooth IT operations in their Manchester office. The role involves resolving hardware and software issues, supporting users, and maintaining IT documentation. The ideal candidate will have strong knowledge of Microsoft technologies and excellent communication skills. This entry-level position offers a supportive work environment and various benefits, including a matched pension contribution and private healthcare.

Benefits

25 days holiday + Bank Holidays

7% matched pension contribution

Annual discretionary bonus scheme

Private healthcare

Life insurance

Critical illness coverage

Qualifications

• Knowledge of server-based hardware and Microsoft Windows administration.
• Experience with network implementation and management.

Responsibilities

• Provides first-line support for business applications.
• Monitors hardware and software inventory.
• Implements a global IT strategy at a regional level.

Skills

Communication

Organizational Skills

Customer Service

Tools

Microsoft Azure

Microsoft M365

Veeam

Autodesk

Job description

Join to apply for the IT SUPPORT ENGINEER role at Knoxville Habitat for Humanity

3 days ago Be among the first 25 applicants

About The Role

Black & White Engineering (B&W) is a leading MEP design consultancy. Launched in the UAE in 2007, we became an independent company in 2014 and are now a true global consultancy with offices in Europe, Middle East, Asia, and Australia.

Our engineering expertise reaches across all sectors of the construction industry, providing pragmatic and practical design solutions to ensure our projects are spatially and operationally efficient. Our design process fully considers the installation and maintenance practicalities on site.

Due to the continued growth of our business, we are looking to recruit an IT Support Engineer to join the team in our Manchester office.

The successful candidate will assist with the smooth running of the IT infrastructure and will be part of a robust team that provide support across the business, ensuring hardware and software issues are resolved promptly and effectively.

Responsibilities

1. Provides timely communication to users on the status of their service requests and incidents
2. Applies appropriate application maintenance, support, and incident management processes and procedures to support and maintain IT applications, and investigates and resolves IT application-related incidents
3. Provides support to users in resolving IT application-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements
4. Prioritises and schedules support activities and tasks
5. Liaises with third-party suppliers of solutions in support of IT application-related incidents and ensures problems are resolved in a timely and professional manner
6. Provides first-line support for business applications and support of associated business software
7. Supports the development of applications under the supervision of the Group IT Manager
8. Designs, tests, and modifies management reports using existing tools
9. Maintains IT application support technical documentation
10. Polices IT policies and procedures to ensure compliance with ISO 27001
11. Monitors hardware and software inventory, ensuring only approved/licensed devices and software are used
12. Carries out ad hoc duties as required by the Group IT Manager
13. Implements a global IT strategy at a regional level

Qualifications

1. Knowledge of server-based hardware (e.g., Dell, HP)
2. Microsoft Windows desktop, server OS, and virtual environment administration
3. Understanding of and experience with Incident/Request/Problem ITIL principles
4. End-user compute support across all locations
5. Excellent knowledge of the Microsoft Cloud stack, including Azure Cloud, Azure AD, M365 product suite, with a focus on Exchange online and SharePoint administration
6. Experience in the implementation and management of networks, Wi-Fi, and enterprise firewall solutions across various vendors
7. Strong understanding of Microsoft Defender suite for endpoints (Intune), AIP, DLP, and Cloud Security
8. Knowledge of enterprise backup solutions (e.g., Veeam, Azure Backup)
9. Implement and maintain Cloud and on-prem storage solutions
10. Experience with monitoring solutions, traffic analyzers, NetFlow collectors, and capacity management tools
11. Understanding of Threat Prevention and Detection, Malware Detection and Remediation technologies
12. Experience with SIEM, Azure Sentinel, Vulnerability tools like Qualys, Tenable IO, or Nessus, Windows patch management, and third-party application patch management tools
13. Knowledge of Information Security Management frameworks such as ISO 27001, NIST Cybersecurity, CIS Controls; policies and processes for compliance
14. Experience with Secure Email Gateway and Email archiving systems setup and support
15. Experience with Autodesk product suite is a plus
16. Skills and attributes: Good organizational and time management skills, presentable with good customer-facing skills, excellent communication, ability to plan and prioritize workload, willingness to travel within the UK

Our Values

• Accountability: Everyone is accountable.
• Integrity: We are straight-talking, respectful, and fair.
• Simplicity: Both in our approach and solutions.
• Supportive: We are approachable, inclusive, and recognize success.
• Quality: We strive to get it right first time, every time.

Our Benefits

• 25 days holiday + Bank Holidays
• 7% matched pension contribution
• Annual discretionary bonus scheme
• Private healthcare
• Life insurance
• Critical illness coverage

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT System Training and Support

Referrals increase your chances of interviewing at Knoxville Habitat for Humanity by 2x

Set Job Alerts

Sign in to set job alerts for “Information Technology Support Engineer” roles.