IT Support Engineer

Plexus; Livingston; On-site; GBP 35,000 - 50,000; Full time

Job summary

Plexus is seeking a Systems Administrator to provide technical support for internal customers, ensuring availability of systems and applications while collaborating with IT personnel. This role involves troubleshooting, maintaining secure technology solutions, and following protocols to enhance performance and service excellence.

Benefits

Enhanced pension contributions

33 days of annual leave

Private medical insurance

Employee Assistance Program (EAP)

Flexible Hybrid Working Available

Onsite gym/discounted gym

Qualifications

• Bachelor's preferred.
• Four years of related experience preferred.
• Understanding of network systems and ability to learn scripting.

Responsibilities

• Install/remove system components and assist users.
• Resolve application issues and automate administration tasks.
• Monitor and maintain operational security and backup tasks.

Skills

Windows operating systems

UNIX systems

network topology

scripting and automation

General computer literacy

Education

Bachelor's degree preferred

Tools

Google Workspace

Windows environment

Job description

Be You - Our people create our best Plexus.

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.

We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

Who we are and what we do?

We help our customers deliver products to the world which have a profound impact on people’s lives.
From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

Purpose Statement: The Systems Administrator will use and demonstrate the Plexus core values to provide service excellence for our internal customers as well as management of site computing equipment. This role will provide technical and customer support to the site user community ensuring that applications, systems, network and technologies are available to support and advance business needs. The Systems Administrator will collaborate with other IT personnel, vendors and business partners in order to deliver and maintain secure, reliable and sustainable technology solutions. The Systems Administrator will also follow all policies and governance that promote and support Plexus philosophy and business objectives.

Key Job Accountabilities:

• Installs or removes system components using supplied installation instructions and tools.
  Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
  Assists users and follows agreed procedures for further help or escalation.
• Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
  Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
  Resolves security events and operational security issues.
• Assesses, analyses, develops, documents and implements changes based on requests for change. Identifies problems and issues and recommend corrective actions.
• Develops and adapts innovation tools, processes and infrastructures to drive the process of innovation. Identifies resources and capabilities needed to support innovation.
• All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Education/Experience Qualifications:

• Bachelors preferred
• Four (4) years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• Working knowledge of at least one of the following: Windows operating systems, UNIX or UNIX derivative operating systems or storage
• Understanding of network topology, wireless systems or firewalls
• General understanding or ability to learn scripting and automation tools to improve efficiencies or effectiveness of the Systems Engineer role
• Computer literacy in Google Workspace or Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.
• Maintain the confidentiality of all departments, company and customer information while working safely at all times.
• The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.
• Develops, maintains and tests incident management procedures in agreement with service owners.
• Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution.
• Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.
• Analyses causes of incidents, and informs service owners to minimize probability of recurrence, and contributes to service improvement. Analyses metrics and reports on the performance of the incident management process.

Physical Requirements:

• N/A

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Why you will love it?

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world.

At Plexus, you will find:

• A workplace centered on collaboration and integrity

• Supportive leadership teams that value work-life balance through a flexible work environment

• An inclusive environment that values diverse backgrounds, experiences, and expertise

• Flexible career paths across a variety of disciplines

• Innovative design solutions and state-of-the-art technology that improves lives

• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan

• Online learning and formal development programs

• Full-time, permanent employment contract

• Enhanced pension contributions

• 33 days of annual leave (inclusive of public holidays)

• Paid family leave

• Private medical insurance

• Group income protection insurance

• Employee Assistance Program (EAP)

• Electric Vehicle Salary Sacrifice Scheme

• Cycle to work scheme

• Volunteer time off

• Flexible Hybrid Working Available (role dependent)

• Life assurance

• Occupational health

• Vision care discounts

• Discount schemes

• Company sick pay scheme

• Onsite gym/ discounted gym

Application Process

We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.