Enable job alerts via email!

3rd Line IT Support Engineer

Preferred Title & Escrow Insurance Agency, Inc.

Dundee

On-site

GBP 35,000 - 37,000

Full time

5 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A dynamic business is seeking a motivated 3rd Line IT Support Engineer in Dundee. Ideal candidates will possess strong technical skills and a passion for excellent IT support services. This role includes advanced troubleshooting, collaboration with support teams, and opportunities for career advancement within a supportive environment.

Benefits

29 days holiday increasing over time

Dedicated training time each month

Personal time allowance for work-life balance

Insurance plan and company pension scheme

Career advancement opportunities

10 days per year working from home

One Friday afternoon off per month

Qualifications

Extensive hands-on experience in providing IT support.
Strong expertise in various IT systems including Windows and server management.
Relevant industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

Providing expert-level technical support and troubleshooting for IT issues.
Collaborating with Level 1 and Level 2 support teams for issue resolution.
Performing proactive system monitoring and maintenance.

Skills

Problem Solving

Technical Support

Networking

Troubleshooting

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Microsoft Windows

Windows Server

Active Directory

Exchange Server

VMware

Hyper-V

Microsoft Azure

AWS

Join to apply for the 3rd Line IT Support Engineer role at Preferred Title

2 days ago Be among the first 25 applicants

Join to apply for the 3rd Line IT Support Engineer role at Preferred Title

Get AI-powered advice on this job and more exclusive features.

A growing business is seeking an experiences and motivated 3rd Line IT Support Engineer to join its dynamic team in Dundee. You will ideally possess a strong technical background, excellent problem-solving skills and a passion for delivering exceptional IT support services to clients. This is a crucial role, providing advanced technical assistance to resolve complex issues and ensuring the smooth functioning of clients IT environments.

Along with a salary of up to £36,5000 per annum (depending on experience), you will receive a fantastic range of benefits including 29 days holiday increasing over time, dedicated training time each month, personal time allowance to allow for a better work-life balance, an insurance plan, company pension scheme, career advancement opportunities, 10 days per year working from home and one Friday afternoon per month, training from home.

You must be currently located within theDundee region (no more than 30 minutes drive). This is a predominantly office-based role except for client visits.

As 3rd Line IT Support Engineer, your responsibilities will include:

Providing expert-level technical support and troubleshooting for a wide range of IT issues, including but not limited to networking, hardware, software, and security-related concerns.
Collaborating with Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
Acting as a point of escalation for critical incidents, demonstrating the ability to analyse, diagnose, and implement solutions in a timely manner.
Performing proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients' operations.
Assisting in the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols.
Conducting thorough root cause analysis for recurring issues and contribute to the development of strategies to prevent future occurrences.
Documenting support processes, procedures, and troubleshooting steps for the internal knowledge base and client-facing documentation.
Participating in client meetings to provide technical insights, recommendations, and updates on ongoing projects and support activities.
Staying updated on industry trends, emerging technologies, and best practices to continuously enhance your technical skills and knowledge.

Were looking for a 3rd Line IT Support Engineer with:

A bachelors degree in computer science, Information Technology, or equivalent work experience.
Extensive hands-on experience in providing IT support, preferably within a Managed Service Provider environment.
Strong expertise in Microsoft Windows, Windows Server, Active Directory, and Exchange Server.
Proficiency in networking concepts & protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
Experience with virtualisation technologies such as VMware or Hyper-V.
Experience in the Migration and Installation of Server & M365.
Design and fully deploy M365 systems
Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent certifications are desirable.
Full UK Driving Licence.

To apply for this role as 3rd Line IT Support Engineer, please click apply online and upload an updated copy of your CV.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT System Training and Support

Referrals increase your chances of interviewing at Preferred Title by 2x

Get notified about new Information Technology Support Engineer jobs in Dundee, Scotland, United Kingdom.

Abertay Online Co-ordinator at Abertay University

Dundee, Scotland, United Kingdom 2 weeks ago

IT Administrator / Business Systems Coordinator

Dundee, Scotland, United Kingdom 6 days ago

Balmullo, Scotland, United Kingdom 1 day ago

IT Support Analyst – Desktop Services & Deployment

Dundee City, Scotland, United Kingdom 6 hours ago

Forfar, Scotland, United Kingdom 2 weeks ago

Dundee, Scotland, United Kingdom 8 hours ago

Dundee, Scotland, United Kingdom 2 months ago

Dundee, Scotland, United Kingdom 2 weeks ago