IT Support Engineer

VIQU Limited; Liverpool; On-site; GBP 18,000 - 28,000; Part time

Job summary

VIQU Limited are seeking an experienced IT Support Engineer to join a fast-paced IT service desk in Liverpool on a 3-month contract. You will be the first point of contact for staff IT queries, handling incidents, requests and triaging with ServiceNow, Microsoft 365 and AD environments.

You will work onsite five days a week, providing 1st and 2nd line support across Windows desktops, peripherals and core business apps, with a strong focus on customer service and timely resolutions.

Qualifications

• Experience as an IT Support Engineer.
• Microsoft 365 support and administration.
• ServiceNow ideally, but any other ticketing software acceptable.
• iManage (preferred).
• Strong customer-facing/customer service experience.
• Windows desktop support.
• Active Directory and user administration.
• General hardware, software and troubleshooting.
• Remote support tools.

Responsibilities

• Providing 1st and 2nd line technical support to end users via phone, email and remote support.
• Logging, managing and resolving incidents and service requests through to completion.
• Troubleshooting hardware, software and Microsoft 365 related issues.
• Supporting users across Windows desktop environments and core business applications.
• Using ServiceNow to manage tickets in line with agreed service levels.
• Supporting and troubleshooting iManage where required.
• Escalating more complex issues to senior technical teams when appropriate.
• Maintaining accurate documentation and updating knowledge articles.
• Working collaboratively with colleagues across IT to deliver an excellent support service.

Skills

IT support

Microsoft 365

ServiceNow

iManage

Windows desktop

Active Directory

Hardware & software

Remote support

Tools

ServiceNow

iManage

Job description

IT Support Engineer – 3‑month contract – Liverpool

My client is seeking an experienced IT Support professional to join a fast‑paced and collaborative Service Desk team, delivering high‑quality technical support to employees across the organisation. As an IT Support Engineer, you will act as the primary point of contact for all IT‑related queries, providing prompt and efficient support across a broad range of technical issues. Working closely with the wider IT team, you’ll take ownership of incidents and service requests from initial logging through to resolution, ensuring a responsive, professional, and customer‑focused support service at every stage.

Key experience required

• Experience as an IT Support Engineer.
• Microsoft 365 support and administration.
• ServiceNow ideally, but any other ticketing software acceptable.
• iManage (preferred).
• Strong customer‑facing/customer service experience.
• Windows desktop support.
• Active Directory and user administration.
• General hardware, software and troubleshooting.
• Remote support tools.

Key responsibilities

• Providing 1st and 2nd line technical support to end users via phone, email and remote support.
• Logging, managing and resolving incidents and service requests through to completion.
• Troubleshooting hardware, software and Microsoft 365 related issues.
• Supporting users across Windows desktop environments and core business applications.
• Using ServiceNow to manage tickets in line with agreed service levels.
• Supporting and troubleshooting iManage where required.
• Escalating more complex issues to senior technical teams when appropriate.
• Maintaining accurate documentation and updating knowledge articles.
• Working collaboratively with colleagues across IT to deliver an excellent support service.

The role requires onsite presence in Liverpool five days a week.