IT Support Engineer

TN United Kingdom; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to enhance their internal support team in Lincoln. This role involves providing technical assistance to both office and remote users, ensuring seamless operation of hardware and software services. You will tackle a variety of issues, from desktop support to printer troubleshooting, while implementing security measures to protect sensitive data. If you have a passion for technology and enjoy helping others solve their IT challenges, this opportunity is perfect for you.

Qualifications

• Experience in IT support with relevant qualifications.
• Proficient in Windows OS and hardware troubleshooting.

Responsibilities

• Respond to end-user support requests from the helpdesk ticketing system.
• Install and configure new IT equipment and resolve incidents.

Skills

IT qualification

User support experience

Windows Desktop support and installation

Hardware and Windows OS knowledge

Active Directory/Group Policy

Virtualization, Citrix, TCP/IP

Windows Server, Wi-Fi

Job description

IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln. You will support office and home-based users' hardware and software services.

Key Skills

• IT qualification
• User support experience
• Windows Desktop support and installation
• Hardware and Windows OS knowledge
• Active Directory/Group Policy
• Virtualization, Citrix, TCP/IP
• Windows Server, Wi-Fi

Responsibilities

1. Respond to end-user issue support requests from the helpdesk ticketing system
2. Technical support and fault diagnosis
3. Install and configure new IT equipment
4. Mobile phone support
5. Resolve incidents with printers, copiers, and scanners
6. Implement security measures such as BitLocker and NTFS permissions