IT Support Engineer

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IT Support Engineer, York - Not for Profit Science/Tech

Up to £33,000 per annum. Perm role with 35 days holidays per year. Hybrid working - 2 days in the York office (some travel required).

Fruition IT has partnered with a not-for-profit, science-based tech business leading in R&D and project delivery in robotics, AI, and drones. As the organisation plans to double its team size over the next 12 months, they seek an IT Support Engineer to support the newly established IT team with project and operational delivery.

Responsibilities

As part of a new internal IT team, you will collaborate closely with suppliers and vendors to provide daily IT assistance to staff and support upcoming IT system projects. You will assist in implementing new systems, including rollout and staff training/upskilling.

You will be the face of IT, and your responsibilities include:

• Assisting with onboarding new starters, ensuring IT access and equipment are ready from day one, and coordinating with third-party suppliers for daily support.
• Designing, supporting, and implementing IT policies, processes, and procedures for staff.
• Supporting data protection, GDPR compliance, and accreditation efforts.
• Training staff to adopt and maximize the use of IT systems across multiple sites.
• Assisting with office moves, onboarding new suppliers, and system integrations across all locations.
• Monitoring, controlling, and supporting service delivery, ensuring systems and procedures are followed.
• Planning and assisting in major service developments and their implementation.
• Carrying out IT maintenance and software installations.
• Maintaining the IT asset register and monitoring equipment loans.

Requirements

You should have experience working on a Service Desk or as an IT Engineer and be aiming to progress to an IT Manager role in the future. The ideal candidate will have:

• Experience and certification in core Microsoft products such as Office 365, SharePoint, Teams, and IT security packages.
• Strong knowledge of server maintenance and/or network management.
• A solid understanding of MS Intune.
• Experience delivering high levels of customer service.
• A proactive attitude with excellent communication skills.
• Experience working with third-party services.
• Ability to collaborate across teams at different skill levels and locations.
• Good understanding of GDPR and data protection principles.
• Experience in training staff on new systems and software adoption.

This role offers up to £33,000 per year, based in York. The company operates a policy of 2 days in the office per week. Some paid travel to other UK locations may be required on an ad-hoc basis.

Apply now to Neil or call 0113 323 9739 for a confidential discussion if you meet the above criteria.