IT Support Engineer

Brackenberry; Ipswich; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading UK Police Authority seeks an experienced IT Support Engineer to manage a mobile device refresh programme. In this field-based role, you'll ensure efficient device rollouts essential for frontline operations while working within a high-performing ICT team across Norfolk and Suffolk.

Qualifications

• Experience in IT operational environments.
• Familiar with ICT Asset Management processes.
• Full UK driving license required.

Responsibilities

• Deliver a high-priority mobile device refresh programme.
• Perform advanced diagnostics and support.
• Maintain the ICT asset register.

Skills

Advanced diagnostics

Microsoft Windows environments

Customer service

Communication

Education

Qualification in an ICT discipline

Job description

Brackenberry is proud to be working in partnership with a leading UK Police Authority to supply an experienced IT Support Engineer to support their critical End User Computing (EUC) refresh programme.

This is a field-based role, ideal for someone who enjoys being hands-on and mobile, taking the lead in deploying and refreshing mobile devices across the region. You'll be working within a high-performing ICT team, ensuring smooth device rollouts that are essential to frontline operations.

Rate Of Pay:£22.70 per hour

Role Overview:

• Deliver a high-priority mobile device refresh programme acrossNorfolkand Suffolk.
• Work closely with a dedicated End User Computing (EUC) team based in Suffolk.
• Carry out advanced diagnostics and support for hardware and software issues.
• Maintain and update the ICT asset register to ensure accuracy and compliance.
• Represent ICT in a customer-facing role with various internal departments.
• Ensure project delivery aligns with financial year targets and compliance obligations.
• Regularly travel between multiple sites (constabulary vehicles provided).

Qualification in an ICT discipline or relevant experience in an IT operational environment

Strong knowledge of Microsoft Windows environments

Proven ability to carry out advanced diagnostics on IT hardware and software

Experience working independently and collaboratively as part of a team

Familiarity with ICT Asset Management processes

Excellent communication skills and a strong customer service ethos

Full UK driving licence with eligibility to drive Constabulary vehicles (Category B)

Travel Requirement:

This is a field-based role with frequent travel across Norfolk and Suffolk. A driving licence is essential, and you'll have access to constabulary vehicles where required.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K full time and unrestricted and able to provide proof towards it.

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Required Skills:

Compliance Mobile Devices Eligibility Project Delivery Asset Management Communication Skills Supply Travel Windows Software Customer Service Communication Management