Application Support Engineer

JR United Kingdom; Basildon; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading tech start-up in the UK is searching for an Application Support Engineer to enhance their technical support processes. This role involves critical troubleshooting, creating documentation, and eventually shaping the support operations as the company grows. Ideal candidates will have a strong technical background, an inquisitive mindset, and a passion for problem-solving in a fast-paced environment.

Qualifications

• 2+ years in application support, QA, or similar roles.
• Working knowledge of SQL and APIs.
• Comfortable using admin UIs and understanding web apps.

Responsibilities

• Act as the first point of contact for platform and client issues.
• Create actionable bug reports and maintain knowledge bases.
• Assist in pre-release QA and run exploratory tests.

Skills

Problem solving

Communication

Technical curiosity

Tools

SQL

APIs

Scripting

Job description

Application Support Engineer | AI-powered SaaS Start-up

Location: Remote (UK-based with US hours, 3pm–12am GMT)

Working Style: Remote-first, flexible with optional in-person meetups

About:

Here at Burns Sheehan we are working exclusively with one of the most exciting tech start-ups in the UK, who are looking for an Application Support Engineer to join their high-performing team. You’ll play a critical role in supporting internal users, spotting patterns before they become issues, and improving how technical support is delivered across the business. With a focus on product insight, systems understanding, and proactive support this is an ideal opportunity for someone technically curious who loves solving puzzles, thrives in a fast-paced start-up environment, and wants to grow with a company scaling into new markets.

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Responsibilities:

• Acting as the first point of contact for platform bugs, client issues and working closely with teams to troubleshoot any issues.
• Creating clear, actionable bug reports, maintaining internal runbooks, knowledge bases, and FAQ docs for scalable self-service
• Assisting in pre-release QA: running exploratory tests and identifying edge cases
• Helping shape and evolve the support tooling, processes, and metrics as the company scales

What We're Looking For:

• 2+ years in application support, QA, product ops, or similar cross-functional technical roles
• Working knowledge of SQL, APIs, terminal tools, logs, and basic scripting
• Comfortable using or supporting admin UIs/internal tooling and familiarity of how web apps work
• Strong communicator, problem solver and a curious mindset

Sound interesting? Feel free to apply and I will get back to you to discuss...

Application Support Engineer | AI-powered SaaS Start-up

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Created on 31/05/2025 by JR United Kingdom