M365 Support Engineer

JR United Kingdom; Norwich; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading Microsoft Solutions Partner is looking for a skilled 2nd Line IT Support Engineer focused on Microsoft 365 technologies. This remote role involves troubleshooting, client support, and enhancing collaboration tools. The position offers a dynamic and supportive team culture, along with ongoing training and competitive salary.

Benefits

Fully remote working (UK-based)

Supportive and collaborative team culture

Ongoing training and development opportunities

Competitive salary and benefits package

Qualifications

• Solid experience supporting SharePoint Online.
• Strong working knowledge of Power Apps and Power Automate.
• Good understanding of Microsoft 365 ecosystem.

Responsibilities

• Providing 2nd line support for Microsoft 365 environments.
• Troubleshooting and resolving escalated tickets.
• Assisting in the design and deployment of Power Platform solutions.

Skills

Problem Solving

Communication

Customer Service

Job description

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Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you!

We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.

Role Overview:

As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.

What You’ll Be Doing:

• Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
• Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
• Assisting in the design and deployment of Power Platform solutions to streamline business processes.
• Supporting end-users and stakeholders with technical guidance and training.
• Collaborating with 3rd line engineers and consultants on project delivery and escalations.

What You’ll Need:

• Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
• Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
• Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
• Excellent problem-solving skills and a proactive approach to support.
• Strong communication and customer service skills.
• Previous experience in a managed services or consultancy environment is a plus.

What’s on Offer:

• Fully remote working (UK-based)
• Work with a Microsoft Solutions Partner on exciting, varied projects
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Competitive salary and benefits package

Interested?

Apply now or get in touch to find out more about this exciting opportunity!