IT Support Engineer

Cathcart Associates Group Ltd; Glasgow; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A Glasgow-based IT firm is seeking an IT Support professional to join their team. This role involves supporting business applications, managing Active Directory, and assisting with Azure cloud services. The ideal candidate will have 2+ years of IT support experience and a solid foundation in hardware and networking. The package includes a competitive salary of up to £32,000 and a hybrid working model.

Benefits

35 days' holiday

5.5% employer pension contribution

Private medical and dental

Annual bonus scheme

Qualifications

• Around 2+ years' IT support experience.
• Solid hardware knowledge (Dell or HP preferred).
• Exposure to Azure or Microsoft 365 environments.

Responsibilities

• Supporting business applications and liaising with vendors.
• Managing Active Directory and user accounts.
• Setting up and supporting laptops, desktops, and mobile devices.

Skills

IT support experience

Problem solving

Communications

Education

HND or degree in IT

Tools

Azure

Active Directory

Windows Server

Job description

The Role

You’ll be part of a small Glasgow based IT team supporting around 400 users across the UK and overseas. No two days will be the same, one day you’ll be supporting business applications and liaising with vendors, the next you could be setting up hardware, working with cloud platforms, or helping on a large scale IT project.

Some of the things you’ll be involved in:

• Supporting business applications (triage, investigation, upgrades, patching).
• Managing Active Directory, shared network folder access, and user accounts.
• Assisting with Azure cloud services (Intune, Autopilot, etc.).
• Setting up and supporting laptops, desktops, and mobile devices (Dell or HP kit).
• Networking and security (switches, routers, firewalls, VPN).
• Project work like a Windows 11 refresh, Teams softphone rollout, WiFi upgrade, and CCTV system centralisation.

You’ll work closely with colleagues in Glasgow and coordinate with vendors and international teams. The team have a strong culture of trust and collaboration, so they’re looking for someone who’ll bring a positive attitude and a willingness to get stuck in.

About You

• Around 2+ years’ IT support experience.
• HND or degree in IT (or equivalent).
• Solid hardware knowledge (Dell or HP strongly preferred).
• Exposure to Azure or Microsoft 365 environments.
• Familiarity with Active Directory, networking (TCP, IP, DNS, DHCP), and Windows Server.
• Confident communicator with good problem solving skills.

What’s most important is that you’ve got a solid foundation, you’re eager to learn, and you want to build a long term career with the business. This isn’t a stepping stone role, there are great opportunities to progress and specialise if you’re ambitious and keen to grow.

The Package

• Salary up to £32,000 depending on experience.
• 35 days’ holiday (including bank holidays + flexible days).
• 5.5% employer pension contribution.
• Annual bonus scheme (paid consistently in recent years).
• Private medical and dental (after 1 year).
• Life cover (4x salary).
• Hybrid working

They’re Glasgow based, so you’ll need to be local and able to come into the office when required.

Sound like you?

If you’re looking for that next step in your IT career and want to join a supportive team where you can really grow, we’d love to hear from you.