IT Support Engineer

Tech Talent House LTD; Glasgow; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Company pension with employer matching

Healthcare cash plan

Life assurance

Volunteering days

Cycle to Work

Mentoring

Regular company events

Job summary

Hyra in Glasgow is seeking an IT Support Engineer to join a friendly, collaborative IT team. You’ll work with the IT Manager to maintain and upgrade Windows Server environments, AD, networking, and Microsoft technologies while developing hands‑on infrastructure skills.

You’ll be involved in day‑to‑day support, projects, and upgrades across virtualization, storage and security, with a strong emphasis on knowledge sharing and continuous learning.

Qualifications

• Experience supporting and administering Windows Server environments.
• Good knowledge of Active Directory, Group Policy, DNS and DHCP.
• Practical networking knowledge and confident troubleshooting skills.
• Working knowledge of Hyper‑V virtualization and Microsoft technologies, including Intune and Entra ID.
• An understanding of server hardware, storage, backups and infrastructure security.

Responsibilities

• Supporting and administering Windows Server environments, including configuration, patching and upgrades.
• Managing Active Directory, Group Policy, DNS, DHCP, Microsoft Entra ID and Intune.
• Supporting Hyper‑V virtualization, virtual machines and associated infrastructure.
• Troubleshooting server, networking, hardware and infrastructure issues.
• Assisting with physical server hardware, storage systems and data centre operations.
• Supporting backup solutions, disaster recovery, system monitoring and IT security.
• Providing technical support to internal users and contributing to infrastructure upgrades and improvement projects.

Skills

Windows Server

Active Directory

Networking

Intune

Entra ID

Hyper-V

Troubleshooting

ITIL

Tools

Jira

SQL

Docker

Job description

Are you an IT Support Engineer looking to take the next step in your career and develop your infrastructure skills?

Do you have experience with Windows Server, Active Directory, networking and Microsoft technologies, and enjoy getting hands‑on with technical challenges?

Tech Talent House is delighted to be partnering with an established UK technology business as they look to welcome an IT Support Engineer to their Glasgow-based team.

This is a fantastic opportunity for an enthusiastic IT professional to join a friendly, collaborative environment where you’ll work closely with an experienced IT Manager who enjoys mentoring and developing people.

You’ll gain exposure to a broad range of technologies, including Windows Server, Hyper‑V, Entra ID, Intune, networking and data centre infrastructure.

If you’re currently working in IT Support, 2nd Line Support or a junior Systems Administrator position and are keen to broaden your technical experience, this could be a great next step!

The Opportunity

This is a varied, hands‑on IT Support Engineer role offering exposure to both day‑to‑day technical support and wider infrastructure administration.

You’ll help maintain, support and improve the company’s IT systems, working across Windows Server environments, virtualisation, networking, hardware and Microsoft technologies.

Alongside resolving technical issues and supporting colleagues, you’ll contribute to infrastructure upgrades, system improvements and IT projects.

You’ll join a supportive team where knowledge sharing is encouraged, ideas are valued and there are genuine opportunities to develop your technical expertise.

What You’ll Be Doing

• Supporting and administering Windows Server environments, including configuration, patching and upgrades.
• Managing Active Directory, Group Policy, DNS, DHCP, Microsoft Entra ID and Intune.
• Supporting Hyper‑V virtualisation, virtual machines and associated infrastructure.
• Troubleshooting server, networking, hardware and infrastructure issues.
• Assisting with physical server hardware, storage systems and data centre operations.
• Supporting backup solutions, disaster recovery, system monitoring and IT security.
• Providing technical support to internal users and contributing to infrastructure upgrades and improvement projects.

Essential Skills & Experience

We’re keen to hear from IT Support Engineers, 2nd Line Support Engineers, IT Systems Engineers and Junior Infrastructure Engineers who have solid technical foundations and are enthusiastic about developing their skills.

The ideal candidate will bring:

• Experience supporting and administering Windows Server environments.
• Good knowledge of Active Directory, Group Policy, DNS and DHCP.
• Practical networking knowledge and confident troubleshooting skills.
• Working knowledge of Hyper‑V virtualisation and Microsoft technologies, including Intune and Entra ID.
• An understanding of server hardware, storage, backups and infrastructure security.

You’ll also have strong problem‑solving skills, a logical approach to troubleshooting and the ability to communicate effectively with both technical and non-technical colleagues.

Experience working with ITIL processes, change management or ISO 27001 security standards would be beneficial.

We’re particularly interested in candidates who enjoy learning, take ownership of technical challenges and are keen to develop their careers.

Desirable Technical Experience

Experience with any of the following would be advantageous, although not essential:

• Physical server installations, data centre environments or SAN/NAS storage.
• Cisco or Fortigate networking technologies, Linux administration or containerisation tools such as Docker.
• Familiarity with Jira, SQL or working within software development environments would also be useful.

What’s on Offer?

Our client offers a welcoming, collaborative working environment and the opportunity to develop your technical skills across a broad infrastructure environment.

Benefits include:

• 25 days’ annual leave plus bank holidays.
• Hybrid working, with one day per week working from home.
• Company pension with 4% employer contributions and additional matching options.
• Healthcare cash plan, including dental, optical and 24/7 GP access.
• Life assurance worth four times your annual salary.
• You’ll also benefit from two paid volunteering days per year, a Cycle to Work scheme, hands‑on mentoring, knowledge sharing, modern offices, career development opportunities and regular company events.

If you’re an IT Support Engineer, 2nd Line Support Engineer or aspiring Infrastructure Engineer looking for a varied technical role where you can broaden your experience and develop your skills, we’d love to hear from you!

And if the opportunity isn’t quite right for you but someone in your network springs to mind, please feel free to share!

Please note: This position is based in Glasgow, with four days per week onsite. Applicants must be able to drive and have access to their own vehicle for occasional data centre visits and call‑outs.

Candidates must also be able to demonstrate long-term right to work in the UK.