IT Support & Infrastructure Engineer

MAGMAS; Eaton; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary 30-40k

40 days holiday

Job summary

MAGMAS is seeking an experienced IT professional for a hands-on role within an international technology organisation. You will support IT environments both remotely and on customer premises, resolving technical issues and liaising directly with customers to ensure service quality.

The role requires at least 5 years in IT engineering, with strong knowledge of Microsoft 365, security standards, Azure and Windows Server.

Qualifications

• Minimum 5 years of IT engineering experience.
• Experience with Cyber Essentials & GDPR desirable.
• Experience with Microsoft 365, Intune and RMM.
• Strong networking and Windows Server administration.
• Excellent written and verbal communication.

Responsibilities

• Provide technical assistance to customers as a trusted contact.
• Visit customer sites to resolve issues and perform installations.
• Manage incidents and requests via the Service Desk.
• Provide updates and progress tickets within SLAs.
• Escalate complex issues to management when appropriate.
• Organise daily workloads and prioritise tasks.
• Monitor environments to ensure reliability.
• Install, configure, test, maintain IT hardware and software.
• Maintain ticket documentation.
• Respond to major incidents remotely or on-site.

Skills

Cyber Essentials

GDPR compliance

Microsoft 365

Intune

RMM tools

Networking

Windows Server

Azure

Windows 10/11

MacOS

Customer facing

Troubleshooting

Teamwork

Tools

RMM solutions

Microsoft Intune

Azure Portal

MS 365 Admin

Job description

Are you an experienced IT professional looking for a hands‑on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well‑known businesses.

They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.

Key Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
• Escalate critical, complex or high‑priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and outstanding actions.
• Respond to major incidents and priority issues both remotely and at customer locations.

Benefits

• £30,000 - £40,000 per annum, depending on experience.
• 40 days' paid holiday annually.

Role

The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:

• Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).
• Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).
• Microsoft Intune, RMM solutions and telephone platforms.
• Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
• Working with external suppliers and service providers to resolve technical requirements.
• Applying appropriate IT procedures, controls and industry best practices.
• Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
• Azure administration and implementation.
• Windows 10, Windows 11 and Mac operating systems.
• Building, imaging and configuring different customer environments.
• Strong written and verbal communication skills and a professional customer‑facing manner.
• The ability to analyse issues, troubleshoot effectively and work independently.
• A collaborative approach and the ability to contribute as part of a wider team.