IT Support Engineer

Alton Post Gazette; Farnborough; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading technology and communications group is seeking an IT Support Engineer to deliver onsite support at a college in Farnborough. The role involves maintaining IT infrastructure, providing technical support, and collaborating with an education-focused IT team. Ideal candidates will have experience in IT support with a strong customer focus.

Qualifications

• Minimum of 2 years' experience in IT support or infrastructure maintenance.
• Solid working knowledge of Microsoft operating systems and applications.
• Experience administering Microsoft 365, Azure and Windows Server environments.

Responsibilities

• Provide high-quality technical support and resolve helpdesk tickets.
• Maintain and troubleshoot the college's IT network infrastructure.
• Install, configure, and manage devices including desktops and laptops.

Skills

Troubleshooting

Communication

Interpersonal Skills

Job description

IT Support Engineer | Microsoft Gold Partner

Location: Farnborough area (Onsite with occasional hybrid working)

Salary: Up to £27,000, dependent on experience

Hours: 37.5 hours per week (8.00am-5.00pm, Monday to Friday)

About the Organisation:

An established, UK-wide group of technology and communications specialists is seeking an experienced IT Support Engineer to join their managed services team on a permanent basis. The group provides comprehensive IT Support, Cloud, Cyber Security, Professional Services, Communications and Infrastructure services to a diverse client base, with a growing presence in the education sector.

This particular role will be primarily based at an independent college in the Farnborough area, delivering first-class onsite IT support to staff and pupils, while collaborating closely with a wider education-focused IT services team.

About the Role:

This position is ideal for a customer-focused, technically capable engineer with experience working in a varied IT environment - preferably within education, though not essential.

You'll be responsible for supporting and maintaining the college's IT infrastructure, including servers, networks, cloud-based systems and end-user devices. Alongside reactive support duties, you'll be involved in system maintenance, project work, documentation, and assisting with IT asset management.

Key Responsibilities:

• Provide high-quality technical support, ensuring prompt resolution of helpdesk tickets and in-person issues.
• Maintain and troubleshoot the college's IT network infrastructure and cloud systems.
• Install, configure, and manage a range of devices including desktops, laptops, tablets, printers and interactive displays.
• Administer and support Microsoft services including Azure Active Directory, Office 365, and Exchange Online.
• Liaise with third-party suppliers and service providers when required.
• Support and maintain device management systems and classroom technology.
• Regularly monitor systems for errors, updates, and potential security threats, escalating issues as appropriate.
• Ensure systems remain safe and compliant with safeguarding requirements.
• Keep accurate and up-to-date documentation for IT assets and procedures.
• Collaborate with the wider IT services team to deliver continuous service improvements and contribute to project work.

Key Skills and Experience:

Essential:

• Minimum of 2 years' experience in IT support or infrastructure maintenance.
• Solid working knowledge of Microsoft operating systems and applications.
• Experience administering Microsoft 365, Azure and Windows Server environments.
• Strong troubleshooting skills and the ability to manage multiple issues simultaneously.
• Excellent communication and interpersonal skills.