IT Application Support Engineer

CPG Logistics; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in logistics is seeking an Application Support Engineer to enhance operational efficiency. This entry-level role involves troubleshooting, system maintenance, and user support within a collaborative IT team. Ideal candidates will have a strong IT background and problem-solving skills.

Qualifications

• Proven experience in IT application support within logistics or supply chain.
• Familiarity with logistics applications like WMS, TMS, or ERP systems.

Responsibilities

• Application Support and Troubleshooting.
• System Maintenance and Upgrades.
• User Support and Training.

Skills

Troubleshooting

Problem Solving

Communication

Education

Bachelor’s degree in computer science

Bachelor’s degree in Information Technology

Tools

SQL

AWS

Azure

Python

PowerShell

Job description

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We are looking for an Application Support Engineer to join our IT Team. This role is ideal for a problem-solver with a solid understanding of IT systems in the logistics sector, ready to collaborate with cross-functional teams to enhance operational efficiency.

Key Responsibilities

1. Application Support and Troubleshooting
2. System Maintenance and Upgrades
3. User Support and Training
4. Collaboration and Continuous Improvement
5. Monitoring and Reporting
6. Documentation and Compliance
7. Ensure applications comply with industry regulations, security standards, and internal policies.

Key Skills and Experience

• Bachelor’s degree in computer science, Information Technology, or relevant experience.
• Proven experience in IT application support, ideally within the logistics or supply chain sector.
• Familiarity with logistics applications such as WMS, TMS, or ERP systems.
• Strong knowledge of databases (SQL), operating systems, and application monitoring tools.
• Knowledge of ITIL practices for incident, problem, and change management.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively across departments.

Preferred:

• Experience with cloud platforms (e.g., AWS, Azure) and SaaS-based logistics solutions.
• Basic programming or scripting skills (e.g., Python, PowerShell).
• Knowledge of Java, SAP, Linux would be advantageous.
• Understanding of data integrations such as EDI or APIs for logistics applications.

Additional Information

• Hours of work: Monday to Friday, 37.5 hours per week
• CPG Logistics is an equal opportunities employer and encourages internal career development. We welcome applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
• Prospective employees must provide evidence of their right to work in the UK under the Immigration, Asylum and Nationality Act 2006.
• This position is subject to basic Disclosures and Barring Service Check.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage

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