IT Support Engineer

Yolk Recruitment Ltd; England; On-site; GBP 27,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their team in Gloucester. This office-based role offers a fantastic opportunity for tech enthusiasts who thrive on solving problems and providing exceptional support. You'll be the primary point of contact for technical issues, assisting users with everything from hardware malfunctions to software setup. With a competitive salary range and a supportive work environment, this position is perfect for someone looking to grow their skills in IT support while making a real impact in a professional services firm. If you have a passion for technology and a knack for troubleshooting, this could be the perfect fit for you!

Benefits

Supportive work environment

Hands-on experience

Professional development opportunities

Qualifications

• Proven IT troubleshooting skills and experience in IT support.
• Ability to communicate effectively and work well in a team.

Responsibilities

• Resolve hardware, software, and network issues on-site.
• Assist with user setup, server migrations, and IT security protocols.

Skills

IT troubleshooting

IT infrastructure knowledge

Communication skills

Problem-solving mindset

Tools

Microsoft 365

Case management software

Job description

IT Support Engineer - Gloucester
£27,000 - £30,000
Office-based role in Gloucester
Monday to Friday, 9:00 AM - 5:30 PM

Do you have a knack for troubleshooting and a passion for problem-solving? Do you want to be the go-to person for tech support in a professional, friendly environment? If so, we have the perfect opportunity for you!

The Role

We're looking for an IT Support Engineer to provide on-site technical support for a well-established professional services firm. You'll be the face of IT support, helping users with their tech issues, setting up new systems, and working alongside an external MSP for first-line support.

What You'll Be Doing

1. Resolving hardware, software, and network issues in the Gloucester office
2. Assisting with user setup, server migrations, and IT security protocols
3. Supporting employees with Microsoft 365, case management software, and remote working solutions
4. Maintaining IT systems and ensuring compliance with cybersecurity and data protection regulations (GDPR)
5. Keeping IT asset records, troubleshooting guides, and documentation up to date

What We're Looking For

1. Strong IT troubleshooting skills and knowledge of IT infrastructure
2. A proactive, organised, and problem-solving mindset
3. Great communication skills with a professional, friendly approach
4. Experience with Microsoft products

What's in It for You?

1. Salary of £27,000 - £30,000 (depending on experience)
2. Opportunity to work in a professional and supportive environment
3. Hands-on experience managing IT systems in a growing organisation

Ready to Apply?

Contact Lewis Allen to find out more!

Please apply with a CV and a cover letter outlining why you're perfect for the role.