IT Support Engineer

TN United Kingdom; Bristol; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An innovative law firm in Bristol is seeking an IT Support Engineer for a dynamic role within their IT service desk. This position offers a unique opportunity to provide technical support across various hardware and software platforms, including M365 applications and bespoke in-house systems. With a focus on user satisfaction, you'll troubleshoot issues and ensure smooth operations while working in a hybrid environment. This 12-month fixed-term contract has the potential to evolve into a permanent position, allowing you to grow your career in a supportive atmosphere that values skill development and progression.

Qualifications

• Experience in a similar IT support role with exposure to Microsoft technologies.
• Hands-on support for hardware troubleshooting and software applications.

Responsibilities

• Support users with technical issues across hardware and software.
• Provide hands-on troubleshooting and escalate to the 2nd line team.

Skills

Microsoft desktop technologies

Communication skills

Time management

Attention to detail

Tools

Azure AD

Windows Server

Intune

ITIL

Job description

Hays is working with a law firm based in Bristol city centre to support recruitment for an IT Support Engineer (1st line). This is a 12-month fixed-term contract that could become permanent. The role offers hybrid working and a salary between £24,000 - £28,000 per annum depending on experience.

Your new role & what you'll need to succeed

In this role, you’ll work in the IT service desk function, supporting users with technical support across hardware/deskside support and software/application support. You’ll support M365 applications as well as bespoke in-house applications. You’ll provide hands-on support for hardware troubleshooting and escalate issues to the 2nd line team. To be considered, you should have experience in a similar IT support role with broad exposure to Microsoft desktop and server technologies. Experience with Azure AD, Windows Server, Intune, and ITIL would be beneficial. Good time management, communication skills, and attention to detail are essential.

What you'll get in return

You'll work for an excellent business in the local region that offers opportunities to upskill and progress. The salary is up to £28,000 per annum depending on experience, with the possibility of hybrid working. The role is initially a 12-month fixed-term contract, with potential for extension or permanence after the initial period.