Junior IT Support Engineer

TN United Kingdom; Shepton Mallet; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant IT Support Engineer to join their dynamic team in Shepton Mallet. This role offers the opportunity to provide essential technical support, ensuring IT systems are reliable and efficient. You will be a key player in troubleshooting and resolving IT issues, managing user accounts, and supporting software applications. If you have a passion for technology and enjoy solving challenges, this position could be the perfect fit for you. With a focus on teamwork and communication, you'll thrive in a supportive environment that encourages growth and development.

Benefits

Up to 10% bonus

Hybrid working (2-3 days in the office post probation)

Qualifications

• Experience troubleshooting and diagnosing IT issues.
• Basic knowledge of Active Directory and Microsoft Intune is a plus.

Responsibilities

• Providing technical support by diagnosing and resolving IT issues.
• Logging and managing support tickets for timely resolution.
• Using Microsoft Intune to manage Windows 11 desktops.

Skills

Troubleshooting

Technical Support

Communication

Problem Solving

Multitasking

Education

AS Level

BTEC

NVQ Level 3

Tools

Microsoft Intune

Active Directory

Job description

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Client:

Robert Half

Location:

Shepton Mallet, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4f651417eb42

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Robert Half have partnered on a retained basis with British Solar Renewables (BSR) in Shepton Mallet to recruit an Assistant IT Support Engineer on a permanent basis.

BSR is an integrated solar developer in the UK, and is majority owned by ICG INFRA. They develop, build and manage utility-scale solar and storage projects for developers and investors in the UK and internationally.

BSR are looking for an Assistant IT Support Engineer to be a key player in their IT team, helping to keep the business running smoothly. You'll be one of the first points of contact for employees, delivering excellent support and ensuring IT systems are reliable, secure, and efficient.

This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!

What You'll Be Doing:

• Providing technical support by diagnosing and resolving IT issues for employees across the business.
• Logging and managing support tickets, ensuring timely resolution in line with IT procedures.
• Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.
• Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).
• Managing user accounts and permissions in Active Directory.
• Assisting with IT inductions for new starters.
• Troubleshooting and maintaining printers, laptops, and other office hardware.
• Tracking IT assets and ensuring efficient use of hardware and software licenses.
• Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.
• Liaising with third-party vendors to resolve hardware and software issues.

Professional Competancies:

• Problem Solver - You love tackling IT challenges and finding creative solutions.
• Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends.
• Great Communicator - You can explain technical issues in a clear and friendly way.
• Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively.
• Team Player - You enjoy working with others and have a proactive, 'can-do' attitude.

What You'll Need:

• Educated to AS Level, BTEC, NVQ Level 3, or equivalent.
• Experience troubleshooting and diagnosing IT issues.
• Basic knowledge of Active Directory and Microsoft Intune is a plus.
• A willingness to learn, develop, and grow in an exciting and evolving IT environment.
• hybrid working (2-3 days in the office post probation)
• Up to 10% bonus

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.