IT Support Engineer

Michael Page; Birmingham; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join a thriving technology function as an IT Support Engineer at a leading professional services group in Birmingham. This role involves hands-on support and project work in a Microsoft-centric environment, ensuring compliance and managing IT operations across multiple locations. You'll work with a supportive team focused on personal development and career growth, with a competitive salary and generous perks.

Benefits

Private Pension

Private Healthcare

Flexible Working

Qualifications

• 3-5 years of experience in IT Support Engineer role.
• Proficiency in Microsoft technologies and networking.

Responsibilities

• Maintain and troubleshoot network systems and cloud services.
• Participate in projects involving Azure and Office365 migrations.

Skills

Microsoft Technologies

Networking

Communication

Education

Bachelor’s degree in Computer Science

Tools

Azure

Office365

Cisco Meraki

Job description

This is a fantastic role where you will join a thriving business and a great team as part of an expanding technology function at the company's Birmingham head office. The role involves hands-on IT Support at a 2nd/3rd Line level and project-based work in a Microsoft-centric, cloud-based environment.

Client Details

Michael Page is proud to partner with a national professional services group with a 100-year history supporting SME growth across the UK and Ireland. The organisation offers industry-leading services, including strategic, financial, and specialist solutions tailored to client needs across multiple sectors. They foster a supportive, inclusive culture valuing collaboration, respect, and open communication. Staff benefit from flexible working, generous perks, and a focus on personal development and career growth.

Job Description

As the IT Support Engineer, you will be part of an established team serving as the primary contact for IT inquiries across Midlands offices. Your responsibilities include maintaining and troubleshooting network systems, servers, and cloud services at a 3rd Line level, and participating in projects with the Senior Infrastructure team, mainly within a Microsoft environment covering Azure and Office365 migrations and upgrades. You will also handle networking (LAN/WAN, VPNs, firewalls), ensure IT policy compliance, manage assets, monitor performance, and liaise with vendors for procurement and upgrades.

Profile

• Minimum of 3-5 years of commercial experience in a similar IT Support Engineer role managing IT operations across multiple locations.
• Proficiency with Microsoft technologies, including Office365, Windows OS, and Azure cloud platforms.
• Networking experience with Cisco Meraki, LAN/WAN, TCP/IP, DNS, etc.
• Strong communication skills, capable of explaining complex tech to all audiences.
• Adaptability and creativity to thrive in a changing environment.
• Bachelor’s degree in Computer Science, IT, or related field is desirable but not essential.

Job Offer

£40,000 - £45,000 base salary, private pension, private healthcare, and more.