IT Support Engineer

MCS Group | Your Specialist Recruitment Consultancy; Antrim; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Private healthcare

On-site Lisburn role

Fixed hours: Mon-Thu 8:30–17:00, Fri 8

Friday half-day

Job summary

MCS Group is seeking an IT Support Technician for a fully on-site role in Lisburn. You will act as the first point of contact for day-to-day IT support, covering Windows devices, Microsoft 365, and basic networking while collaborating with the IT Manager on infrastructure projects.

The role requires hands-on experience in IT support, strong communication skills, and an HND in Computing or equivalent. Working hours are Monday to Thursday 8:30am–5:00pm, Friday 8:00am–1:30pm, with a 1:30pm finish

Qualifications

• Experience in IT support, service desk, or technician role.
• Good working knowledge of Windows devices and Microsoft 365.
• Experience troubleshooting hardware, software, printing and basic networking issues.
• Strong communication skills and a patient, customer-focused approach.
• Ability to prioritise effectively in a busy operational environment.
• HND in Computing or equivalent qualification.
• Valid UK driving licence.

Responsibilities

• Provide 1st and 2nd line IT support across office, operational and site environments.
• Troubleshoot hardware, software, printing and network issues.
• Support Windows PCs, laptops, printers and other business tech.
• Administer user accounts, permissions, and MFA; onboarding/leaver processes.
• Support Outlook, Teams, SharePoint, OneDrive and Office apps.
• Assist with software installation, licensing, and updates.
• Log, prioritise, and document incidents; escalate as needed.
• Assist with backups, endpoint protection, patching and system checks.
• Maintain IT documentation and asset records.

Skills

Windows 10/11

Microsoft 365

Hardware troubleshooting

Networking basics

Communication skills

Customer-focused

Education

HND in Computing

Tools

Azure

Endpoint security

Backup software

ERP systems

Job description

Lisburn | £30,000-£35,000 | Pension and Private Healthcare

This is an excellent opportunity for a hands-on IT support professional who wants more than a conventional service desk position. You will provide 1st and 2nd Line support across office, operational and site-based environments while working closely with the IT Manager on infrastructure, security and digital-improvement projects. The position is fully on-site in Lisburn and offers a 1:30pm finish every Friday.

IT Support Technician

As the first point of contact for day-to-day IT support, you will:

• Troubleshoot hardware, software, Microsoft 365, printing, mobile-device and network-connectivity issues.


• Support Windows PCs, laptops, printers and other business technology.


• Administer user accounts, permissions, password resets and MFA.


• Assist with onboarding and leaver processes.


• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications.


• Install software, manage access requests and assist with licensing and updates.


• Log, prioritise and document incidents, escalating more complex issues when required.


• Assist with backups, endpoint protection, patching and routine system checks.


• Maintain IT documentation, asset records and user guidance.


• Support technology rollouts, supplier coordination and continuous-improvement projects.


• Help the business make better use of Microsoft tools and digital workflows.

What you will need

• Previous experience in an IT support, service desk, helpdesk or technician position.


• Good working knowledge of Windows devices and Microsoft 365.


• Experience troubleshooting hardware, software, printing and basic networking issues.


• Strong communication skills and a patient, customer-focused approach.


• The ability to prioritise effectively in a busy operational environment.


• An HND in Computing or an equivalent relevant qualification.


• A valid UK driving licence.

Experience with any of the following would be beneficial:

• Microsoft Entra ID or Azure.


• Endpoint security, backup products or ticketing systems.


• ERP implementations, transitions or upgrades.


• Construction, manufacturing, production or another operational environment.


• Automation, reporting or digital workflow tools.

Package

• Salary of £30,000-£35,000.


• Pension.


• Private healthcare.


• Permanent, full-time position.


• Monday-Thursday, 8:30am-5:00pm.


• Friday, 8:00am-1:30pm.


• Fully on-site in Lisburn.