IT Support Engineer

Jago Consultants; Aldershot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in ultrasound imaging seeks an IT Support Engineer to provide technical support and customer service within the healthcare sector. This role involves assisting NHS trusts and private clinics across the UK, ensuring effective implementation and support for various software products. Successful candidates will have strong technical backgrounds, excellent communication skills, and a commitment to customer satisfaction.

Benefits

Free Parking

23 days holiday per annum + bank holidays

Qualifications

• 2 years experience in a similar role.
• Application support experience is desirable.
• MCSE certification is desirable.

Responsibilities

• Provide 1st and 2nd line telephone support.
• Troubleshoot and solve technical issues.
• Attend customer sites for installations.

Skills

Customer Service

Problem Solving

Technical Support

Communication

Networking

Education

Degree in IT-related discipline

Tools

TCP/IP

Windows Active Directory

SQL

AWS

Office 365

Windows OS

Mac OS

Job description

Social network you want to login/join with:

IT Support Engineer required. Our client is a UK company based in Aldershot, specialising in ultrasound imaging and reporting. We are the exclusive UK distributor of the GE ViewPoint ultrasound reporting application.

They are offering an exciting opportunity for an IT Support Engineer to join our team of dedicated professionals, delivering quality technology solutions to improve clinical reporting and patient care with their suite of software products.

As the IT Support Engineer, you will assist us in providing a positive customer experience and satisfaction by providing technical implementation support, project support and continuing assistance and expertise to our large installed base of users in both NHS trusts and private clinics across the UK. You will also provide technical in-house assistance as required.

• Provide 1st and 2nd line telephone support to customers who have questions or issues related to application, system configuration/setup, product functionality
• Provide technical support to new customer installations
• Installation of software on customer servers as part of new system installations or software upgrades/migrations
• Assist with ongoing system updates and upgrades to both Live and Test systems
• Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues and application errors.
• Periodically attend customers’ sites to assist in implementation and installation of new software systems
• Connect the software to various hardware devices such as Ultrasound Machines, Fetal Monitors, Colposcopes etc.
• Assist with in-house technical requirements, new PC build, add/remove users, Office 365, Outlook etc.
• 2 years experience in a similar role
• Application support experience is desirable
• Degree in an IT-related discipline is very desirable
• MCSE certification is desirable
• A good grounding in an IT background from a technical standpoint along with an understanding of TCP/IP, Windows Active Directory, Networking with some SQL knowledge.
• Experience in 365/Azure management, AWS, Office 365, Outlook, Windows OS, Mac OS
• Some experience of clinical NHS environmentor applications will be beneficial
• A strong communicator, happy liaising at all levels both internally and with clients in NHS environment
• An ability to foster and maintain strong customer relationships is very important so very good communication skills (both written and verbal)
• Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
• Proven track record of working in a busy environment
• Full driving license required
• Monday to Friday 8:45 – 5pm (changing to 8-8 rota basis in the future)
• Free Parking
• 23 days holiday per annum + bank holidays