IT Support Assistant

Asprey; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Asprey is seeking an IT Support Assistant to provide essential technical support across its global business. The role involves responding to user requests, troubleshooting IT issues, and maintaining the company's IT infrastructure, ensuring efficient operation and user satisfaction. Candidates should have good communication and organizational skills, with demonstrated experience in remote IT support systems.

Benefits

Training and development opportunities

Dynamic working environment

Qualifications

• 2+ years experience in IT support is highly advantageous.
• Experience with both on-premises and cloud systems.
• Ability to work outside standard hours to support users globally.

Responsibilities

• Provide front-line technical support to global users.
• Assist with setup and maintenance of IT equipment.
• Document and share training materials with users.

Skills

Communication

Organisational Skills

Analytical Skills

Troubleshooting

Remote Support Skills

Tools

Windows Active Directory

Networking (Cisco, HP-Aruba)

SAP B1

CRM Systems

VoIP Telephony Services

Job description

The Asprey Group is currently recruiting for an IT Support Assistant to provide front-line technical support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure.

Key Responsibilities

• Provide front-line support by responding to user requests and proactively identifying support needs
• Assist the Global IT Lead with the setup, maintenance and basic troubleshooting of IT equipment including PCs, laptops, printers and mobile devices
• Seek opportunities to train and inform users to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
• Escalate unresolved issues, suggestions or change requests to the Global IT Lead where appropriate and participate in resulting team discussions
• Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
• Provide general administrative support to the Global IT Lead as required
• Where necessary and agreed, work outside standard hours to support global users and projects

Skills & Experience

Good communication skills

Excellent organisation and capacity to manage and prioritise support requests

Analytical skills and ability to troubleshoot

A mature and proactive approach to work

Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:

• Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years’ experience in a business environment
• IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
• SAP B1 experience, systems side
• CRM experience, systems side
• IP (VoIP/SIP) telephony services
• Server hardware, PC, Laptop and Mac exposure
• Webservers on Linux and Windows IIS
• Understanding of *NIX eg Linux RedHat/Debian and AppleMac