IT SUPPORT ASSISTANT

TieTalent; Watford; On-site; GBP 20,000 - 28,000; Part time

Job summary

A leading technology firm seeks a part-time Desktop Support professional to provide first-line IT support across multiple sites. The role involves managing desktop and network support for approximately 450 users, including installation, troubleshooting, and liaising with suppliers. Ideal for candidates with strong multitasking and problem-solving skills, focusing on delivering excellent support within a dynamic environment.

Qualifications

• Entry-level experience in Desktop Support or Systems Administration.
• Ability to manage multiple tasks and adapt to changing situations.
• Strong communication skills and initiative.

Responsibilities

• Provide first-line support for hardware and software issues.
• Install company software and manage user setups.
• Handle network infrastructure and server administration.

Skills

Multitasking

Problem-Solving

Communication

Flexibility

Adaptability

Tools

Windows

SAP

Active Directory

DNS

DHCP

Firewalls

Job description

About

PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of Tile, Kitchen, and Bath products, aims to be the industry leader by providing trendsetting, cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products, and dependable services to its clients. Founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain, Porcelanosa has grown to have a global presence in over 140 countries, with more than 400 company-owned showrooms, distribution centers, and an extensive network of independent distributors and retailers.

Job role

This position involves first-line support for hardware and software issues within a Windows environment, including on-site installation, support, and remote assistance from the office. You will provide desktop and network support to approximately 450 users across 23 UK locations.

Daily tasks include:

• Desktop support via phone, email, and face-to-face interactions
• Installation of company software such as Wareflow, SAP, MS Office, and design software
• Setting up new users and PCs
• MS Windows Server administration including Active Directory, DNS, DHCP
• Backup administration
• SAP administration, account management, and helpdesk logging
• Hardware repair and replacement of PCs, peripherals, mobile phones, tablets, and printers
• Liaising with external suppliers for CCTV, email systems, design software, and third-party IT services
• Coordination with internal departments for CRM, SAP, Wareflow, and design software
• Telephony administration
• Configuring company mobiles and handheld devices
• Managing network infrastructure, firewalls, and internet connections
• Handling antivirus, iPads, and video conference systems support

Personal attributes

• Ability to multitask and remain calm under pressure
• Flexibility and adaptability
• Self-motivated with initiative and problem-solving skills
• Strong communication skills within and outside the organization

Working pattern

• Part-time: Monday to Friday, 30 hours (8am - 2pm or 9am - 3pm) with a 1-hour break

Nice-to-have skills:

• Windows, SAP, Active Directory, DNS, DHCP, Firewalls

Work experience

• Desktop Support, Network Administrator, Network Engineer, Systems Administrator

Languages

• English

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

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Location: Watford, England, UK