IT Support Assistant

Cardo Group; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension

Free parking

On-site gym

On-site parking

Job summary

Cardo Group is a social housing property maintenance company with a Cardiff HQ. We are recruiting an IT Support Assistant to handle first line support requests, diagnose faults, and resolve issues across phone, in person, or remote access.

Reporting to the Head of IT Support & Security, you will support new application roll-outs, user provisioning, and cybersecurity best practices while ensuring policy compliance and efficient IT operations. Travel may be required across Cardo locations.

Qualifications

• Two years of IT experience.
• Knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
• Hands-on using Microsoft’s suite of cloud-based products; SharePoint, OneDrive, Entra, O365 etc.
• Knowledge of ITIL framework.

Responsibilities

• Keep systems and applications running smoothly and ensure users get the maximum benefit from them.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed timescales to support requests.
• Work continuously on a task until completion.
• Prioritise and manage many open tickets at one time.
• Rapidly establish a good working relationship with internal teams, manage IT service provider, application suppliers, clients, and other suppliers.
• Monitoring and updating IT Asset lists and portals.
• Promoting cybersecurity best practices among end-users to mitigate security risks and threats.
• Ensuring compliance with IT security policies, procedures, and regulations.
• Test and evaluate new technology.

Skills

IT support

Operating systems

Cloud apps (MS 365)

SharePoint/OneDrive

ITIL framework

Team player

Confidentiality

Education

Bachelor’s degree or equivalent

Job description

Who We Are:

Cardo Group is a social housing property maintenance company. Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.

We are currently looking to recruit anIT Support Assistant based from our Cardiff HQ.

Purpose

Reporting to the Head of IT Support & Security, our IT Support Assistants handle first line support requests, diagnose faults and solve technical and application problems, either over the phone, in person or via remote access. Helping optimize IT infrastructure by identifying areas for improvement, implementing best practices, and deploying efficient solutions. Having awareness of the importance of Information Security policies and processes applicable to our organization and our Cybersecurity Essentials Certification.

Responsibilities

• Keep systems and applications running smoothly and ensure users get the maximum benefit from them.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed timescales to support requests.
• Work continuously on a task until completion.
• Prioritise and manage many open tickets at one time.
• Rapidly establish a good working relationship with internal teams, manage IT service provider, application suppliers, clients, and other suppliers.
• Monitoring and updating IT Asset lists and portals.
• Promoting cybersecurity best practices among end-users to mitigate security risks and threats.
• Ensuring compliance with IT security policies, procedures, and regulations.
• Test and evaluate new technology.

Skills & Experience

• Two years of experience in IT.
• Knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
• Hands-on using Microsoft’s suite of cloud-based products; SharePoint, OneDrive, Entra, O365 etc.
• Knowledge of ITIL framework.
• Working as a team.
• Excellent interpersonal skills.
• Ability to maintain confidentiality of company information.
• Preferred Bachelor’s degree in a related discipline or equivalent professional certification.

Location

Cardiff but with travel across current and future Cardo office locations when required.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity. We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Equity

We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

Diversity

We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

Inclusion

We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Job Types: Full-time, Permanent

Pay: Up to £25,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Technical support: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person