IT Support (Apprenticeship)

The Mick George Group; Huntingdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Support Technician/Apprentice to join their dynamic team. This role offers a comprehensive training program, allowing you to gain hands-on experience in IT systems and technologies. As an apprentice, you'll provide first-line support, troubleshoot issues, and collaborate with senior IT staff to enhance your skills. With a commitment to equality, this company values diversity and aims to create an inclusive workplace. If you have a passion for technology and problem-solving, this opportunity is perfect for you.

Benefits

Company Pension

Employee Assistance Programme

28-Days holiday including bank holidays

Company benefit platform

Cycle to work scheme

Qualifications

• 5 GCSEs including English Language and Maths are required.
• Basic knowledge of IT systems and a passion for problem-solving are essential.

Responsibilities

• Provide first-line technical support to end-users via various channels.
• Diagnose and resolve hardware, software, and network issues promptly.
• Document and maintain accurate records of IT support requests.

Skills

Problem-solving

Basic knowledge of computer hardware

Basic knowledge of software

Basic knowledge of operating systems

Basic knowledge of cybersecurity principles

Troubleshooting networking issues

Familiarity with Microsoft Office Suite

Education

5 GCSEs grades A*-C/9-4 or equivalent

Job description

Here at the Mick George Group we are currently recruiting an IT Support Technician/Apprentice to join the team.

Location: Head Office - 6 Lancaster Way, Ermine Business Park, Huntingdon, PE29 6XU

Hours: Monday - Friday Rota basis between 06:30am - 06:30pm

Pay: Dependent on experience, to be discussed at an interview.

Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme.

Role Summary:

As an IT Support Apprentice at Mick George, you will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to provide effective IT support to our staff. You will work alongside experienced professionals and gain hands-on experience in a range of IT systems and technologies.

Key Responsibilities:

As an IT System Support Analyst your main roles and responsibilities will include:

• Provide first-line technical support to end-users via phone, email and in person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Assist in the installation, configuration and maintenance of computer systems, applications and peripherals.
• Set up and configure user accounts, permissions and passwords.
• Collaborate with senior IT staff to escalate and resolve complex technical issues.
• Document and maintain accurate records of IT support requests and resolutions.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Keep up to date with emerging technologies and industry trends.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• A strong interest in IT and a passion for problem-solving.
• Basic knowledge of computer hardware, software and operating systems.
• Familiarity with Microsoft Office Suite (Desired but not mandatory).
• Experience with troubleshooting basic networking issues (Desired but not mandatory).
• Basic knowledge of cybersecurity principles (Desired but not mandatory).

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.