Junior IT Support Desk Engineer Apprentice

Getting In Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Junior IT Support Desk Engineer Apprentice in a vibrant London-based company. This role involves hands-on experience in troubleshooting and resolving IT issues while providing first-line technical support to users. You'll be part of a dynamic team, shadowing experienced engineers and gaining invaluable skills in a supportive environment. With a focus on professional growth, this apprenticeship offers comprehensive training to help you achieve a Level 3 ICT qualification. Join a forward-thinking company that values innovation and teamwork, and kickstart your career in IT today!

Qualifications

• Strong IT skills with a focus on troubleshooting and support.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist in troubleshooting hardware, software, and network issues.
• Provide first-line technical support via phone, email, and in person.
• Document support tasks and solutions in ticketing systems.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Education

Level 3 ICT qualifications

Job description

Subscribe to our newsletter below and never miss the latest updates or an exclusive offer.

Apply to: Junior IT Support Desk Engineer Apprentice

Name Email Telephone Address Cover Note Upload CV

What do you want to search? Keyword Apprenticeship Type Location

Junior IT Support Desk Engineer Apprentice

, Apply From: 09/05/2025

Learning Provider

Delivered by JUST IT TRAINING LIMITED

Employer

ACCRUETEK CONSULTING LIMITED

Vacancy Description

• Assist in troubleshooting and resolving hardware, software, and network issues
• Provide first-line technical support to users via phone, email, and in person
• Help install, configure, and maintain desktops, laptops, printers, and peripheral equipment
• Support system updates, backups, and routine maintenance activities
• Document support tasks and solutions in ticketing systems
• Shadow and learn from senior engineers in diagnosing system and network failures
• Monitor system performance and escalate complex issues appropriately

Key Details

Vacancy Title

Junior IT Support Desk Engineer Apprentice

Employer Description

Eleven years ago, in the heart of London's vibrant communities, AccrueTek started out with a significant promise – to be the trusted IT partner for small and mid-sized enterprises.We realised early on that the essence of a thriving business lies in focusing on its core competencies. Our driving force is to work hand in hand with business owners and executives like you, to support your business growth and efficiency.We see ourselves as more than just an IT service provider; our goal is to be your strategic IT partner, understanding your unique needs and offering tailored services that cater to them.

Vacancy Location

Hertfordshire Business Centre, Unit 1H, Alexander Road, London Colney St.Albans UK AL2 1JG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000318820

Key Dates

Apply From

09/05/2025

Closing Date For Applications

2025-05-30 23:59:59

Interview Begin From

Possible Start Date

2025-06-01 00:00:00

Training

Training to be Provided

• Information Communication Level 3 (ICT) Apprenticeship Standard
• You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
• Your training will include gaining a Level 3 ICT qualifications

Learning Provider

JUST IT TRAINING LIMITED

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreative

Apply Now