IT Support Apprentice

The Wellington Academy; Ludgershall; On-site; GBP 24,796 - 25,185; Full time

Benefits offered by this job

Free annual flu vaccines

Discounted gym memberships

24/7 counselling helpline

Annual Wellbeing Day

Generous holiday allowance

Flexible working solutions

Optional health and fitness schemes

Job summary

The Wellington Academy is seeking an enthusiastic IT Support Apprentice to join our central IT Team on a full-time basis. You will embark on a comprehensive Level 3 Microsoft IT Support Technician Apprenticeship, gaining hands-on experience while developing key technical skills.

The ideal candidate will have a can-do attitude and customer-service focus, supporting the Trust's vision and values. The role is on-site with some cross-site work as required, within a dynamic educational environment.

Qualifications

• Customer service oriented with a focus on helping end users.
• Able to troubleshoot common IT issues and guide users.
• Interest in learning Windows environments and basic networking.

Responsibilities

• Join the central IT team and support schools within the Trust.
• Provide on-site IT support to The Wellington Academy and other sites as needed.
• Participate in the Level 3 IT apprenticeship, gaining hands-on experience.

Skills

Customer service

Problem solving

IT support

Teamwork

Education

Level 3 Microsoft IT Support Technician Apprenticeship

Job description

IT Support Apprentice
The Wellington Academy

Salary: NJC Grade C, £24,796-£25,185 (DOE)

Contract: Permanent, Full Time

Closing date: 9am, 28th August 2026

Interview Date: TBC

Anticipated Start Date: ASAP

Job Overview

We are seeking a highly motivated individual to join our growing central IT Team. This is an exciting opportunity, with the opportunity to undertake a comprehensive Level 3 Microsoft IT Support Technician Apprenticeship, gaining hands‑on experience while developing key technical skills.

The ideal candidate will have a can‑do attitude and customer service focused approach that supports and endorses the vision, ethos and values of the Trust. This is a full‑time role, in a fast‑paced, dynamic setting, where your ability to use initiative and solve problems independently will be key.

You’ll be based on‑site, predominantly at The Wellington Academies, although some cross‑site work may be required at our other sites. The role will sit as part of the central IT support team and be a deployable resource in the direction of the Trust IT Lead across all schools within the Trust.

Full details can be found in the recruitment pack.

Why choose us?

The Wellington Academy, part of Ascend Learning Trust, is an ambitious 11‑18 school offering a broad and aspirational curriculum. We aim to develop inquisitive, independent young people with the skills, knowledge and character to succeed in education, employment and life beyond school.

At Ascend Learning Trust, our motto — Together we Belong, Believe, Become.— guides everything we do. We create a genuine sense of belonging and deliver a holistic, world‑class education that opens doors for every young person, no matter their starting point. Our shared values of Compassion, Aspiration, Respect, Dedication and Integrity shape our culture and inspire us to provide unmissable education and limitless horizons.

When you join us, you become part of a supportive, ambitious community that invests in its people and develops high‑calibre professionals. We foster kindness, inclusivity and high expectations, and we welcome colleagues who want to make a meaningful difference every day.

What We Offer

Health & Wellbeing

• Free annual flu vaccines
• Discounted gym memberships
• 24/7 counselling helpline
• Annual Wellbeing Day*
• Generous holiday allowance
• Flexible working solutions
• Optional health and fitness schemes*

Financial

• Discounts and cashback at hundreds of retailers
• Excellent Pension Schemes, including 21.3% employer contributions for support staff
• Cycle to Work and Tech Schemes*

Career Progression

• Instructional Coaching for teaching roles
• Supportive performance development
• Apprenticeship and training opportunities
• Internal progression pathways
• Recognition and long‑service awards

*Please note some allowances are only applicable on completion of a successful probation.

Please note if we receive sufficient applications, we may close this job role earlier.

Our Commitment to Inclusion

We welcome applicants from all backgrounds and experiences. If you need adjustments to support your application, please contact the Recruitment Team on 01793 781485 or [e-mail]

Safeguarding Statement

Ascend Learning Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Please note that this role is exempt from the Rehabilitation of Offenders Act 1974, which means that you are required to disclose any criminal convictions, cautions, warnings, or reprimands, even if they would normally be considered "spent” and a DBS check will be carried out before any employment commences.

In line with KCSIE 2025 and safer recruitment practices, the school will conduct an online search for all shortlisted candidates. The online search is part of our safeguarding checks and will seek publicly available information on candidates’ suitability to work with children. Shortlisted candidates will be provided with further guidance and will be asked to clarify their online presence.

References will be obtained before interview at shortlisting stage and may be used in the interview process. If previous employment has included working with children, then at least one referee must be from this employment regardless of whether this is the current or most recent employment Any gaps in employment must be detailed and an explanation provided in the relevant section.