Customer IT Support Apprentice

Getting In Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer IT Support Apprentice to join their dynamic team in London. This exciting opportunity involves delivering a top-notch Techbar service to users, assisting with various technical issues, and ensuring customer satisfaction. The role provides hands-on experience in IT support, where you will enhance your communication and organizational skills while working closely with a supportive team. With a commitment to personal development and training, this apprenticeship is perfect for those looking to kickstart their career in technology and customer service. Join a company that values growth, community, and collaboration.

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and organizational skills are important.

Responsibilities

• Assist users with technical issues and guidance questions.
• Monitor Service Now incident queues and ensure customer satisfaction.

Skills

Communication skills

Attention to detail

Organisational skills

Customer care skills

Administrative skills

Number skills

Team working

Initiative

Education

Level 2 Customer Service Practitioner

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer IT Support Apprentice

Apply From: 12/04/2025

Learning Provider

Delivered by REALISE LEARNING AND EMPLOYMENT LIMITED

Employer

COMPUTACENTER (UK) LIMITED

Vacancy Description

Computacenter delivers a range of IT services to several customers in the London area. There is an opportunity for a Tech bar Technician role based on the HSBC contract.

The successful candidate will work in a team of IT professionals delivering a “Techbar” service to HSBC users. The role's main responsibilities include:

• Helping users with technical issues with their devices
• Helping users with technical and guidance questions
• Checking and fixing desk setups around the building
• Monitoring and maintaining Service Now incident queues
• Interacting with HSBC users to ensure loaned devices and leaver devices are returned
• Ensuring customer satisfaction is given a high level of focus

Key Details

Vacancy Title

Customer IT Support Apprentice

Employer Description

Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.

Vacancy Location

Computacenter House, 100 Blackfriars Road, London SE1 8HL

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000314995

Key Dates

Apply From

12/04/2025

Closing Date For Applications

2025-05-09 23:59:59

Interview Begin From

Possible Start Date

2025-07-01 00:00:00

Training

Training to be Provided

• Level 2 Customer Service Practitioner including recognised certification
• Personal development
• Functional Skills if required
• You will be required to attend workshops delivered by Realise, which will all be during your working hours
• Collate and write up evidence of your apprenticeship

Learning Provider

REALISE LEARNING AND EMPLOYMENT LIMITED

Skills Required

Communication skills, attention to detail, organisation skills, customer care skills, administrative skills, number skills, team working, initiative.

Apply Now