IT Support Apprentice

Collyers; Horsham; Hybrid; GBP 12,000 - 15,000; Full time

Job summary

Horsham Learning Alliance (HLA) is seeking an enthusiastic Apprentice IT Support Technician to join our IT Support Team. This apprenticeship offers a hands-on start in IT and a nationally recognised qualification.

You will install and maintain computers, set up devices, provide first-line helpdesk support to staff and students, diagnose issues, assist with software updates, help keep systems secure, and contribute to IT projects across the Trust.

Responsibilities

• Installing, configuring and maintaining computer hardware, software, operating systems and peripheral devices.
• Setting up and deploying desktop computers, laptops, mobile devices and other specialist equipment.
• Providing first-line technical support to staff and students in person, by telephone and through the IT helpdesk system.
• Diagnosing and resolving hardware, software and network-related issues.
• Performing routine maintenance to ensure systems remain secure, reliable and efficient.
• Assisting with software installations, upgrades and updates.
• Supporting printers, audiovisual equipment, interactive classroom displays and telephony systems.
• Assisting with the testing and evaluation of new technologies and services.
• Maintaining accurate records of support requests and completed work.
• Helping to ensure IT equipment is installed safely and operating correctly.
• Supporting IT projects and infrastructure improvements across the Trust.
• Promoting good cyber security practices and assisting users with technical guidance and advice.

Skills

Hardware install

Software troubleshooting

First-line support

IT helpdesk

Cyber security awareness

Job description

Horsham Learning Alliance (HLA) is a growing education trust comprising a secondary school and sixth form college, committed to achieving high standards and enabling all students and staff to realise their full potential.

We are seeking a motivated and enthusiastic Apprentice IT Support Technician to join our IT Support Team. This is an excellent opportunity for someone with a passion for technology who is looking to begin a career in IT while gaining a nationally recognised qualification.

Key Responsibilities

• Installing, configuring and maintaining computer hardware, software, operating systems and peripheral devices.


• Setting up and deploying desktop computers, laptops, mobile devices and other specialist equipment.


• Providing first-line technical support to staff and students in person, by telephone and through the IT helpdesk system.


• Diagnosing and resolving hardware, software and network-related issues.


• Performing routine maintenance to ensure systems remain secure, reliable and efficient.


• Assisting with software installations, upgrades and updates.


• Supporting printers, audiovisual equipment, interactive classroom displays and telephony systems.


• Assisting with the testing and evaluation of new technologies and services.


• Maintaining accurate records of support requests and completed work.


• Helping to ensure IT equipment is installed safely and operating correctly.


• Supporting IT projects and infrastructure improvements across the Trust.


• Promoting good cyber security practices and assisting users with technical guidance and advice.