IT Support Analyst with 1st and 2nd Level Treasury Systems Support – FIS Integrity

Jas Gujral; Greater London; Hybrid; GBP 75,000 - 85,000; Full time

Job summary

Our Client in London is seeking an IT Support Analyst to provide 1st/2nd level Treasury systems support, focusing on FIS Integrity. The role involves monitoring treasury processes, ensuring cash positioning accuracy, and managing incidents.

The candidate should have 3–5 years of treasury or financial systems support experience and familiarity with ITIL processes. Hybrid work with three days in Central London office is offered, and the salary ranges from £75K to £85K.

Qualifications

• 2–5 years’ experience in 1st / 2nd Line Treasury systems or financial systems support
• Understanding of Treasury processes (payments, liquidity, settlements)
• Experience with incident management and ITIL processes
• Strong analytical and troubleshooting skills

Responsibilities

• Monitor and ensure uninterrupted execution of Treasury-critical processes and cash positioning
• Oversee payment flows across SWIFT, API, EBICS, and bank platforms
• Validate inbound data (bank statements, market data, trade feeds)
• Execute operational runbooks for failed processes and reprocessing
• Perform daily checks and controls including cash position validation and transaction completeness
• Log, classify, and prioritise incidents in ServiceNow; triage and diagnose; escalate complex issues to L3
• Ensure integrity of cash, position, risk, exposure data and support reconciliation and audit processes
• Support testing, UAT, and regression testing; assist in readiness checks prior to release or cutover

Skills

Analytical skills

Troubleshooting

ITIL knowledge

Education

Degree in Finance or IT

ITIL Foundation

Tools

FIS Integrity

SQL basics

APIs/ integration

Job description

IT Support Analyst with 1st and 2nd Level Treasury Systems Support – FIS Integrity

FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience.

Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System.

Must have at least 3 to 5 years experience at supporting 1st / 2nd Line Treasury systems or financial systems support

The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FISIntegrity.

This is a 2nd level implementation and support position.

Operational Platform Monitoring & Treasury Process Assurance

Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance.

Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)

Oversee payment flows across SWIFT, API, EBICS, and bank platforms

Validate inbound data (bank statements, market data, trade feeds)

Execute operational runbooks for failed processes and controlled reprocessing

Perform daily checks and controls including cash position validation and transaction completeness

Incident Management & Treasury Service Continuity

Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.

Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact

Perform structured triage and initial diagnosis

Resolve standard issues within SLA using approved knowledge base and runbooks

Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context

Support major incident management processes and incident bridge calls

Cash, Position & Exposure Data Integrity

Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes.

Validate transaction, position, balance, and exposure data across Treasury systems

Identify and resolve discrepancies impacting liquidity confidence and risk accuracy

Support reconciliation processes and ensure audit‑ready completeness of financial data

Testing & Release Support with Treasury Assurance

Ensures Treasury readiness and outcome protection for system changes and SaaS releases.

Support execution of business testing, UAT, and regression testing

Validate operational outputs resulting from system changes

Assist in business readiness checks prior to release or cutover

Essential

2–5 years’ experience in 1st / 2nd Line Treasury systems or financial systems support

Understanding of Treasury processes (payments, liquidity, settlements)

Experience with incident management and ITIL processes

Strong analytical and troubleshooting skills

Desirable

Experience in FIS Integrity System

Basic SQL or data interrogation capability

Exposure to SWIFT, APIs, and integration technologies

Experience supporting UAT or testing cycles

Qualifications

Degree in Finance, IT, or related discipline

ITIL Foundation (preferred)

• Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable
• A proactive attitude and ability to adapt to a hybrid work environment

This will be a hybrid role with 3 days in the office in Central London.

The salary for this role will be in the range £75K - £85K.