IT Support Analyst – Shape a Growing Bank's Tech

AlbaCo Ltd; East Kilbride; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

37 days annual leave

Birthday Booster – extra day off to祝生日

Private health insurance

Life assurance & income protection

Job summary

Alba is seeking an enthusiastic IT Support Analyst to join our Technology team at East Kilbride. This onsite with flex role focuses on delivering excellent user support, maintaining IT services and helping the bank scale.

You will handle 1st/2nd line support, manage Microsoft 365, Entra ID, Intune, devices, and collaborate with third‑party providers. The role offers a challenging, start‑up like environment with clear growth opportunities.

Qualifications

• Experience within an IT Service Desk, IT Support or End User Computing role.
• Strong troubleshooting skills and a passion for solving technical problems.
• Experience supporting Microsoft 365 applications and cloud services.
• Knowledge of Microsoft Entra ID and Microsoft Intune.
• Experience supporting Windows devices, laptops, mobile devices and user hardware.

Responsibilities

• Provide first and second-line support across the Bank, resolving technology issues and service requests in a timely and professional manner.
• Support colleagues with Microsoft 365, end-user devices, cloud services and business applications.
• Troubleshoot, investigate and resolve technical issues, escalating where appropriate.
• Support the administration of Microsoft Entra ID, Microsoft Intune and Microsoft 365 environments.
• Manage Joiner, Mover and Leaver processes, including user accounts, licences, devices and access permissions.
• Assist with the deployment, maintenance and support of laptops, mobile devices and collaboration technology.
• Monitor IT service performance and contribute to service improvement initiatives.
• Maintain accurate IT documentation, asset registers, knowledge articles and operational records.
• Work closely with third-party suppliers and service providers to resolve issues and maintain service quality.
• Provide support for meeting room technology, audio-visual equipment and collaboration tools.
• Assist with IT security, compliance and audit activities, helping ensure a secure technology environment.
• Support the adoption and effective use of business productivity tools including Teams, SharePoint, Power Automate and Power Apps.
• Build strong relationships across the business and deliver an exceptional customer experience.
• Be a role model for our Alba Values and Alba ways of working.

Skills

IT Service Desk

Troubleshooting

Microsoft 365

Windows devices

Customer service

Tools

Microsoft Entra ID

Microsoft Intune

Microsoft 365 environments

Job description

Alba is seeking an enthusiastic IT Support Analyst to join our Technology team at East Kilbride. This onsite with flex role focuses on delivering excellent user support, maintaining IT services and helping the bank scale.

You will handle 1st/2nd line support, manage Microsoft 365, Entra ID, Intune, devices, and collaborate with third‑party providers. The role offers a challenging, start‑up like environment with clear growth opportunities.