IT Support Analyst — Service Desk & App Support

Saffron Building Society; Saffron Walden; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

33 days holiday including bank holid​a

Holiday Exchange Scheme

Performance Dependent Annual Bonus

Company Pension Scheme with 5%Employee

8.5% Employer contributions (subject)

Life Assurance & Income Protection

Flexible and supportive workingculture

Job summary

Saffron Building Society is seeking an IT Support Analyst to join our Service Delivery Team. You’ll help colleagues with application issues, software, access and hardware, and keep tickets moving from logging to resolution.

You’ll monitor business apps, alerts and tasks, perform safe changes to system settings, and work with technical teams and suppliers on more complex issues. We value curiosity, clear communication and a proactive mindset.

Qualifications

• Basic knowledge of Windows 11, Microsoft 365 and SharePoint; interest in apps, systems and cloud technology.
• Curiosity and problem-solving mindset with a willingness to learn.
• Clear communication and a friendly, helpful approach.
• Familiarity with service desk tools and ITIL principles is relevant.

Responsibilities

• Help colleagues with application issues, software, access and hardware.
• Log, prioritise and progress support tickets, keeping colleagues informed.
• Check business apps, alerts and scheduled tasks, using system logs to investigate errors.
• Make approved changes to system settings and user access, and support access reviews.
• Work with technical colleagues and suppliers on more complex issues.
• Keep support guides and records updated, and test services after changes or fixes.

Skills

Windows 11

Microsoft 365

SharePoint

Cloud technology

Problem solving

Tools

ITIL

Service Desk Tools

Job description

Saffron Building Society is seeking an IT Support Analyst to join our Service Delivery Team. You’ll help colleagues with application issues, software, access and hardware, and keep tickets moving from logging to resolution.

You’ll monitor business apps, alerts and tasks, perform safe changes to system settings, and work with technical teams and suppliers on more complex issues. We value curiosity, clear communication and a proactive mindset.