IT Service Analyst

Saffron Building Society; Saffron Walden; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

33 days holiday including bank holid​a

Holiday Exchange Scheme

Performance Dependent Annual Bonus

Company Pension Scheme with 5%Employee

8.5% Employer contributions (subject)

Life Assurance & Income Protection

Flexible and supportive workingculture

Job summary

Saffron Building Society is seeking an IT Support Analyst to join our Service Delivery Team. You’ll help colleagues with application issues, software, access and hardware, and keep tickets moving from logging to resolution.

You’ll monitor business apps, alerts and tasks, perform safe changes to system settings, and work with technical teams and suppliers on more complex issues. We value curiosity, clear communication and a proactive mindset.

Qualifications

• Basic knowledge of Windows 11, Microsoft 365 and SharePoint; interest in apps, systems and cloud technology.
• Curiosity and problem-solving mindset with a willingness to learn.
• Clear communication and a friendly, helpful approach.
• Familiarity with service desk tools and ITIL principles is relevant.

Responsibilities

• Help colleagues with application issues, software, access and hardware.
• Log, prioritise and progress support tickets, keeping colleagues informed.
• Check business apps, alerts and scheduled tasks, using system logs to investigate errors.
• Make approved changes to system settings and user access, and support access reviews.
• Work with technical colleagues and suppliers on more complex issues.
• Keep support guides and records updated, and test services after changes or fixes.

Skills

Windows 11

Microsoft 365

SharePoint

Cloud technology

Problem solving

Tools

ITIL

Service Desk Tools

Job description

Join Our Team as an IT Support Analyst at Saffron Building Society!

Are you passionate about technology and dedicated to providing exceptional support? Saffron Building Society is seeking a proactive and enthusiastic IT Support Analyst to join our dynamic team. If you thrive in a fast-paced environment and enjoy solving problems, this is the perfect opportunity for you

Love tech? Enjoy figuring things out? Start your IT career at Saffron Building Society, helping colleagues solve problems and keeping our technology running smoothly.

Joining our Service Delivery Team, you’ll get hands‑on with Service Desk and Application Support — from fixing login issues to investigating business app errors.

What you’ll be doing

• Help colleagues with application issues, software, access and hardware.
• Log, prioritise and progress support tickets, keeping colleagues informed.
• Check business apps, alerts and scheduled tasks, using system logs to investigate errors.
• Make approved changes to system settings and user access, and support access reviews.
• Work with technical colleagues and suppliers on more complex issues.
• Keep support guides and records updated, and test services after changes or fixes.

What you’ll bring

• Curiosity, a problem‑solving mindset and a willingness to learn.
• Clear communication and a friendly, helpful approach.
• Good organisation, attention to detail and adaptability.
• A team mindset and the confidence to ask for help.
• Basic knowledge of Windows 11, Microsoft 365 and SharePoint, plus an interest in apps, systems and cloud technology.
• Care with secure access, accurate records and agreed processes.

There’s more than one route into IT. Whether your knowledge comes from work, study, personal projects or helping others with technology, we’d love to hear from you. Familiarity with service desk tools and ITIL principles is also relevant.

Ready to turn curiosity into a career?

Bring your interest in IT. Put it to work at Saffron.

• 33days holiday including bank holidays
• Holiday Exchange Scheme (buy or sell holiday days)
• Performance Dependent Annual Bonus
• Company Pension Scheme with 5% Employee and 8.5% Employer contributions (subject to eligibility, T&Cs)
• Life Assurance & Income Protection
• A flexible and supportive working culture including access to mental health first aiders

and lots more….

About us:

We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron Building Society we’re ready to build it, inspire it and celebrate it with our members, people and communities.

So, whatever that ‘happy’ is – from picking up the keys, to saving for that big day – we’re here with open arms, curious minds, and the kettle on. Ready to cheer our members on when they’re winning or build them back up when things haven’t gone to plan. And why? Because that’s what families do.

For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we’re proud of.

So, bring you! Your energy, an abundance of team spirit and your hunger to help.Together we are building happy.

At Saffron, we are committed to building happy; for our communities, members, and each other.

We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all.

We hire the best people and have a collaborative culture where everybody’s uniqueness is celebrated and respected.

We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values.

We are inspired to leave a legacy for our communities and each other.

Interest in IT - IT Qualification / previous experience/Customer Service / Good Communication