Help Desk Technician II - Windows & Mac Expert

Covestic Inc; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Covestic Inc. is seeking a proactive Help Desk Technician to support end-users across Windows and Mac environments. You will resolve complex technical issues via chat, ticket, and phone, while delivering an exceptional user experience.

The ideal candidate has 2+ years in a help desk role, strong communication, and experience with Outlook/Exchange. You will handle remote access, device support, and incident escalation in a fast-paced environment.

Qualifications

• Minimum two years in a help desk or similar role.
• Strong communication and empathy for users.
• Experience with Windows and Mac environments is a plus.

Responsibilities

• Provide level-1/2 support via chat, ticket, and phone.
• Troubleshoot network and authentication issues for users.
• Assist remote users with access problems and software setup.
• Support Outlook, Exchange, and calendar services for all platforms.
• Resolve mobile device problems and software configurations.
• Lead ticket processes and share best practices with teammates.
• Participate in team meetings and propose process improvements.
• Diagnose root causes and communicate feedback for faster fixes.

Skills

Communication

Empathy

Troubleshooting

Windows OS

Active Directory

Exchange

Remote access

Video conferencing

Mobile devices

Diagnostics

Education

HS Diploma or GED

Tools

Microsoft Outlook

Microsoft Exchange

Remote access tools

Active Directory tools

Job description

Covestic Inc. is seeking a proactive Help Desk Technician to support end-users across Windows and Mac environments. You will resolve complex technical issues via chat, ticket, and phone, while delivering an exceptional user experience.

The ideal candidate has 2+ years in a help desk role, strong communication, and experience with Outlook/Exchange. You will handle remote access, device support, and incident escalation in a fast-paced environment.