IT Support Analyst/1st Line Support Analyst

DGH Recruitment Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for an IT Service Desk Analyst to join a leading law firm in London on a fixed-term contract. In this dynamic role, you will provide essential technology support to staff, ensuring smooth operations and effective incident management. You'll be the first point of contact for technology-related issues, utilizing your expertise in Windows 10 and Microsoft Office 365 to resolve problems efficiently. This position offers a chance to grow your skills in a professional environment while contributing to the success of a reputable firm. If you're passionate about IT support and looking for a rewarding challenge, this role is for you!

Qualifications

• Experience in providing IT support and handling incidents.
• Strong knowledge of Windows and Microsoft applications.

Responsibilities

• Provide consistent technology support to staff.
• Respond to incidents and maintain ticket queues.
• Escalate issues to senior team members when necessary.

Skills

Windows 10

Microsoft Office 365

PC hardware knowledge

Active Directory

ITSM call logging software

Job description

IT Service Desk Analyst/1st Line Support Analyst

Overview

A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our London-based law firm on a 2-year fixed-term contract.

Key Responsibilities:

1. Providing a professional and consistent level of technology support to all staff.
2. Responding to incoming incidents and requests at first point of contact via all mediums.
3. Ensuring all incidents and requests are accurately recorded and responded to within the set Service Level Agreement.
4. Maintaining and updating incidents and requests in the ticket queues.
5. Alerting senior analysts and managers of recurring incidents and potential issues.
6. Keeping customers informed and updated.
7. Escalating problems to senior team members and third-party suppliers when necessary.

Attributes/Skills:

1. Knowledge of Windows 10 and Microsoft Office 365.
2. Understanding of PC hardware and operating systems.
3. Awareness of using Active Directory.
4. Experience logging tickets in ITSM call logging software.

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised with DGH Recruitment Limited having first sought approval from its client.

DGH Recruitment Limited acts as both an employment agency and employment business.