IT Support Analyst (1st and 2nd Line)

Orbis Education & Care; Cardiff; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Supportive IT team

Career development

Varied technologies

Job summary

Orbis Education and Care is seeking an IT Support Analyst (1st & 2nd Line) in Cardiff. This hybrid/office-based role covers support across a dynamic organisation with responsibility for end-to-end issue resolution and user assistance.

You will manage AD/Azure AD, handle Intune and device management, and contribute to IT improvements while working with a close-knit team in Pentwyn, Cardiff.

Qualifications

• Experience in an IT support or IT Support Analyst role.
• Strong Microsoft 365 and Windows troubleshooting skills.
• Knowledge of Active Directory, Azure AD, and networking basics.

Responsibilities

• Provide 1st & 2nd line IT support via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365, Windows environments, and remote access
• Manage user accounts (AD / Azure AD) and onboarding/offboarding.
• Assist with Intune, device management, updates, and deployments.
• Contribute to IT improvements and small projects.

Skills

IT support

Microsoft 365

Windows troubleshooting

Active Directory

Azure AD

Networking basics

Ticketing systems

Communication

Driving licence

Job description

£26,000 to £32,000 per annumn dependent on expreience

IT Support Analyst (1st & 2nd Line) -Cardiff

Hybrid / Office-Based - Pentwyn, Cardiff
£26,000 - £32,000 (Dependent On Experience)

About the Role

We're looking for a proactive IT Support Analyst to joinour IT team, providing 1st and 2nd line support across a dynamic organisation.You'll take ownership of technical issues end-to-end, supporting users across awide range of systems and technologies.

About Orbis Education and Care

Orbis Education and Care is a leading provider ofspecialist education and care services, supporting children and adults withcomplex needs across the UK. Technology plays a key role in enabling our teamsto deliver high-quality care and outcomes-making IT a vital function within theorganisation.

Key Responsibilities

• Provide1st & 2nd line IT support via phone, email, and ticketing system
• Troubleshoothardware, software, and network issues
• SupportMicrosoft 365, Windows environments, and remote access
• Manageuser accounts (AD / Azure AD) and onboarding/offboarding
• Assistwith Intune, device management, updates, and deployments
• Contributeto IT improvements and small projects

Skills & Experience

• Experiencein an IT support or IT Support Analyst role
• StrongMicrosoft 365 and Windows troubleshooting skills
• Knowledgeof Active Directory, Azure AD, and networking basics
• Experienceusing ticketing systems
• Strongcommunication and customer service skills
• A full driving licence is required for this role

What's On Offer

• Supportive,close-knit IT team
• Exposureto varied technologies and projects
• Careerdevelopment opportunities within a growing organisation

£26,000 to £32,000 per annumn dependent on expreience