IT Support Analyst – 1st/2nd Line, Night Shift

EV Cargo; Burton upon Trent; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Health Care Cash Plan

Job summary

Palletforce in Burton upon Trent is seeking an IT – Technical Analyst to support users, resolve technical issues, and escalate complex problems while collaborating with cross-functional teams to ensure smooth operations.

Role requires 1st/2nd line service desk experience, Windows Server and desktop familiarity, and knowledge of Office 365 admin and Active Directory. This is a full-time, permanent night shift role with salary up to £28,323.48 plus 10% uplift after probation.

Qualifications

• GCSE Maths and English Level 4 (Grade C) or above, and an IT qualification is desirable.
• 1st and 2nd line service desk, Windows Server and desktop experience; knowledge of Office 365 admin and Active Directory preferred.
• Strong communication, ability to work with diverse teams and manage inquiries effectively.
• Willingness to develop within a growing company and take initiative.

Responsibilities

• Manage any incoming IT requests and identify priority and actions.
• Work with call-logging and ticketing software.
• Take ownership of cases and resolve customer issues.
• Manage user creation and account administration.
• Provide hardware and software support; collaborate with dev and operations teams.
• Develop relationships with other departments to deliver service.
• Carry out application and capacity system checks to preempt issues.
• Troubleshoot and approach problems logically.

Skills

Service desk

Windows Server

Active Directory

Office 365 admin

Ticketing software

Education

GCSE Maths & English

IT qualification

Tools

Ticketing software

Job description

Palletforce in Burton upon Trent is seeking an IT – Technical Analyst to support users, resolve technical issues, and escalate complex problems while collaborating with cross-functional teams to ensure smooth operations.

Role requires 1st/2nd line service desk experience, Windows Server and desktop familiarity, and knowledge of Office 365 admin and Active Directory. This is a full-time, permanent night shift role with salary up to £28,323.48 plus 10% uplift after probation.