IT Support Analyst - French Speaking

Safestore Holdings PLC; Borehamwood; On-site; GBP 30,000 - 34,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen IT Support Analysten, der fließend Französisch spricht, um die IT-Infrastruktur zu unterstützen. Diese spannende Rolle umfasst die Bereitstellung technischer Unterstützung, die Behebung von Problemen und die Zusammenarbeit mit anderen IT-Profis. Der ideale Kandidat bringt hervorragende Kundenservicefähigkeiten mit und hat Erfahrung in einem Microsoft-basierten Umfeld. In einem dynamischen Team können Sie Ihre Problemlösungsfähigkeiten einbringen und zur kontinuierlichen Verbesserung der IT-Dienste beitragen. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der IT-Unterstützung oder als IT-Techniker.
• Praktische Erfahrung mit Internet- und Netzwerksicherheit.

Responsibilities

• Überwachung und Wartung von Netzwerken und Servern.
• Diagnose und Behebung von Hardware- und Softwareproblemen.

Skills

Kundenservice

IT-Support

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Technische Unterstützung in Microsoft-Umgebungen

Kenntnisse in Internet- und Netzwerksicherheit

Job description

IT Support Analyst - French Speaking

Department: Support Office

Employment Type: Permanent - Full Time

Location: Borehamwood

Compensation: £30,000 - £34,000 / year

Description

This is a French speaking role

In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore. We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support. Our unwavering commitment to efficiency is evident in our focus on delivering solutions that are not only clear and concise but also highly effective, ensuring our services consistently uphold the highest standards.

At Safestore we lead by example through proactive planning for the future, maintaining a robust and scalable infrastructure to capitalise on emerging opportunities. With a vigilant eye on technological advancements, we stay aligned with innovations, integrating new solutions that bring tangible value to Safestore. Appreciating the fundamental significance of simplicity, we implement streamlined processes and tools to enhance user experiences. Our team is characterised by its cordiality and approachability with an understanding of both Safestore and IT. In everything we do, we're committed to exploring, adapting, and upholding Safestore's values for a dynamic and supportive workplace.

The Role

The IT Support Analyst at Safestore plays a pivotal role in ensuring the seamless operation of our technology infrastructure. As a key member of our IT business support team, the Support Analyst is responsible for providing technical assistance to end-users, addressing hardware and software issues, and ensuring the overall functionality of our IT systems. This role involves responding to user enquiries, diagnosing and resolving technical problems, and offering guidance on the effective use of technology. The Support Analyst collaborates with other IT business support team members, participates in system upgrades, and maintains documentation of IT processes. Additionally, the Support Analyst will contribute to network support, assist in security monitoring, and play a crucial role in maintaining a secure and efficient computing environment. With a focus on user satisfaction and continuous improvement, the Support Analyst will be an integral part of fostering a technology-enabled workplace and supporting Safestore’s overall business objectives.

Key Responsibilities

· Monitoring and maintaining networks and servers.

· Upgrading, installing, and configuring new hardware and software to meet user needs.

· Responding to Space Manager technical issues and enquiries from our store colleagues.

· Creating user accounts and performing access control as well as administering licenses.

· Diagnosing and troubleshooting hardware and software problems to optimise computer systems.

· Documenting processes, as well as backing up and archiving data.

· Supervising and mentoring IT department colleagues, as well as providing IT support.

· Keeping up to date with advancements and best practices in IT administration.

· Troubleshooting network connectivity issues.

· Assisting with the setup and maintenance of local area networks (LANs) and wide area networks (WANs).

· Collaborating with other IT professionals and departments to address complex issues.

· Providing remote assistance to users working in different locations.

About You - Skills and Experience

· Excellent customer service skills.
· Proven work experience in IT support or IT technician roles.
· Have a natural aptitude for solving problems and finding solutions.
· Excellent communication skills, both spoken and written.
· Be a self-starter and possess personal drive and pride.
· Experience in technical support in a Microsoft-based environment.
· Worked in and understood a retail, wholesale, or distributed company.
· Practical experience with internet and network security protocols.
· Full and clean driving license.