1st Line IT Support Analyst

Addition+; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a growing telecommunications company as a 1st Line IT Support Analyst in Farnborough. You will provide high-quality technical support, manage incidents, and assist with user lifecycle tasks. This role offers a dynamic work environment with opportunities for growth.

Benefits

Enhanced leave policies

Structured working hours

Opportunity to grow with a expanding company

Qualifications

• At least 3 years’ experience in a 1st Line IT Support role.
• Strong understanding of network topology and diagnostics.

Responsibilities

• First point of contact for technical support issues.
• Manage user lifecycle tasks and provide on-site support.
• Maintain communication with end users and update tickets.

Skills

Communication

Troubleshooting

Customer-focused

Education

Industry certifications

Job description

Addition+ Farnborough, England, United Kingdom

1st Line IT Support Analyst

Location: Farnborough, England, United Kingdom

Posted: 1 day ago | Be among the first 25 applicants

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This range is provided by Addition+. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base pay range

Contact the job poster directly from Addition+ for details.

We are recruiting for a telecommunications company for the role of 1st Line IT Support Analyst. Join a forward-thinking organization at the forefront of wireless connectivity solutions, playing a key role in delivering high-quality technical support in a fast-paced, innovative environment.

Responsibilities include:

• Being the first point of contact for technical support issues, managing incidents via ITSM platforms, phone, email, and live chat
• Maintaining clear communication with end users, updating tickets in line with QA standards, and meeting SLAs
• Managing user lifecycle tasks such as account creation, access modifications, and deactivations for starters, leavers, and role changes
• Providing on-site support like hardware installations, equipment decommissions, and issue triage at customer locations, with training provided

Requirements:

• Full UK driving license and access to a personal vehicle
• At least 3 years’ experience in a 1st Line IT Support role with a proven record of resolving technical issues
• Strong understanding of network topology, diagnostics, and troubleshooting
• Excellent communication skills with a customer-focused approach
• Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are advantageous

Benefits:

• Enhanced leave policies
• Structured working hours
• Opportunity to grow with a expanding company

This is an excellent opportunity for an experienced 1st Line IT Support Analyst to join a growing organization focused on success!

To apply or for more information, please submit your application below.

We are an equal opportunity employer, valuing diversity and non-discrimination based on race, religion, gender, age, or disability.

By applying, you agree to be added to the Addition Solutions mailing list for future opportunities. You can opt out anytime by contacting our consultants.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology and Project Management
• Industries: Telecommunications, Technology, Media

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