IT Support Analyst

VIQU IT; Luton; On-site; GBP 25,000 - 39,000; Full time

Job summary

VIQU IT is seeking a hands-on IT Support Analyst to provide 1st and 2nd line support at a busy site in the Luton area. The role requires SC clearance and involves maintaining hardware, troubleshooting issues, and supporting end users on Windows, AD, and Microsoft 365.

You will contribute to IT projects, assist with infrastructure needs, and help ensure security and disaster recovery readiness on-site. This is a 6-month contract with a focus on reliable, customer-focused service delivery.

Qualifications

• Experience in an IT Analyst, IT Support or Infrastructure Support role.
• Strong Windows, hardware and software troubleshooting skills.
• Knowledge of Active Directory and Microsoft applications.
• Exposure to networking, servers, backups and ITSM tools such as ServiceNow.
• Good communication skills and a confident, customer-focused approach.
• Security Clearance: SC clearance will be required. Candidates must be UK nationals and hold the appropriate clearance.

Responsibilities

• Provide desk-side and 1st/2nd line IT support.
• Troubleshoot hardware, software, server and network issues.
• Support Windows devices, Active Directory and Microsoft applications.
• Assist with infrastructure, backup, printing and mobile device support.
• Support IT security, endpoint compliance and disaster recovery activities.
• Manage IT incidents, documentation and user training.
• Assist with hardware/software procurement and infrastructure projects.

Skills

Windows

Active Directory

Microsoft Office 365

Networking

LAN/WAN

Server Support

Backup Solutions

IT Security

Hardware & Software Support

ServiceNow

Tools

ServiceNow

Job description

IT Support Analyst - SC Cleared required

Technologies: Windows, Active Directory, Microsoft Office 365, ServiceNow, LAN/WAN, Networking, Server Support, Backup Solutions, IT Security, Hardware & Software Support.

Location: Luton area - site-based

Contract: 6 months

IR35: Inside IR35

SC Clearance required for this role

We are looking for a hands-on IT Support Analyst to provide 1st and 2nd line IT support across a busy operational site.

You will be responsible for supporting end users, maintaining IT hardware and infrastructure, troubleshooting technical issues and helping deliver site-based IT projects.

Key Responsibilities:

• Provide desk-side and 1st/2nd line IT support.
• Troubleshoot hardware, software, server and network issues.
• Support Windows devices, Active Directory and Microsoft applications.
• Assist with infrastructure, backup, printing and mobile device support.
• Support IT security, endpoint compliance and disaster recovery activities.
• Manage IT incidents, documentation and user training.
• Assist with hardware/software procurement and infrastructure projects.

Experience Required:

• Previous experience in an IT Analyst, IT Support or Infrastructure Support role.
• Strong Windows, hardware and software troubleshooting skills.
• Knowledge of Active Directory and Microsoft applications.
• Exposure to networking, servers, backups and ITSM tools such as ServiceNow.
• Good communication skills and a confident, customer-focused approach.
• Security Clearance: SC clearance will be required. Candidates must be UK nationals and hold the appropriate clearance.

This is an excellent opportunity for an IT professional to join a busy site-based team on an initial 6-month contract.