IT Support Analyst

P3 Charity; Ilkeston; On-site; GBP 25,000 - 35,000; Full time

Job summary

P3 Charity is seeking an IT Support Analyst to provide essential technical support and resolve IT issues for colleagues. This role ensures efficient hardware configurations and maintains security standards while contributing to training programs. The ideal candidate will have strong troubleshooting skills and a proactive approach to providing support in a dynamic environment.

Qualifications

• Experience in IT support and troubleshooting hardware/software issues.
• Ability to provide training and coaching to staff.
• Knowledge of data protection and cyber security standards.

Responsibilities

• Provide ongoing support to colleagues, resolving IT issues/tickets.
• Maintain Helpdesk system and manage user support requests.
• Assist with hardware and software upgrades.

Skills

Technical Support

Troubleshooting

Communication

Coaching

Cyber Security

Tools

Office 365

Helpdesk Systems

Device Management Solutions

Job description

To have a discussion regarding the role, please contact Craig on 07483 097939.

The IT Support Analyst will deliver prompt and effective resolutions to technical issues or queries faced by colleagues, ensuring that more complex issues are escalated to senior colleagues, technicians, or third parties. They will follow organisational and departmental policies & procedures.

They will provide an effective service to the organisation in hardware configurations and asset management.

You will:

1. Provide ongoing support to the Digital Services Team in resolving IT issues/tickets.
2. Provide end-user technical support and maintenance (hardware and software) on all desktop systems, printers, telephones, mobiles, and other peripheral devices.
3. Assist with the rollout of major software and hardware upgrades.
4. Troubleshoot systems, telecoms, and network problems, diagnosing and solving hardware/software faults.
5. Support and administer the Office 365 desktop environment.
6. Manage devices through P3 device management solutions.
7. Maintain the Helpdesk system, recording appropriate information for fault incidents and reporting. Keep users and stakeholders updated on ticket statuses promptly.
8. Determine users’ needs and work with team members to resolve issues efficiently, using the most appropriate communication method (telephone, email, or face-to-face), ensuring support for users with varying technological capabilities.
9. Provide training and coaching to staff as required, contributing to wider training programmes, including creating training materials and guidance resources.
10. Ensure P3’s security standards, such as data protection and cyber security, are maintained.
11. To upload your CV for this role, click 'Apply Now'.
12. Please note that P3 reserves the right to close this advert earlier than the stated closing date.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

P3 has committed to achieving ‘Net Zero’ Carbon emissions by 2050. Click here to read our Carbon Reduction Plan.

In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.