IT Support Analyst

Fiduciam; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Pension

Discretionary bonus

Job summary

Fiduciam is seeking an IT Support Analyst to keep systems, devices and users running smoothly across the business in the UK. You will provide day-to-day technical support for Windows and macOS, Microsoft 365, Teams and core business applications, and assist with onboarding and provisioning.

Working with the data and IT teams, you will grow into wider administration, security and project work as the function evolves, with exposure to VPN remote access, security awareness and ongoing tooling

Qualifications

• 1–2 years' experience in IT support/service desk
• Hands-on problem solver able to diagnose hardware faults
• Solid knowledge of Windows and macOS environments
• Experience with Microsoft Entra ID administration or willingness to learn

Responsibilities

• Provide first/second-line hardware, software and network support; log and resolve tickets
• Support Windows/macOS devices, Microsoft 365, Teams, SharePoint and core apps
• Manage onboarding/offboarding: devices, accounts and decommissioning
• Support VPN/remote access and contribute to phishing awareness initiatives
• Manage hardware inventory, repairs and vendor relationships

Skills

Windows

macOS

Microsoft 365

Ticketing systems

VPN/remote access

Tools

Microsoft Entra ID

Azure AD

RMM tooling

Job description

We are a young, dynamic and rapidly growing SME lender. Backed by top-tier institutional investors, we are expanding rapidly across the UK and Europe. Our dynamic team is on a mission to transform real estate lending, underpinned by cutting-edge technology. Learn more at www.fiduciam.co.uk.

Why join our team?

We believe we are a great company to work for. This is what you get as a member of our team:

• A hands-on role with genuine scope to grow into Azure administration, security and IT project work;
• Direct exposure to the senior IT and data team, with support towards relevant certifications;
• A focused, collaborative technology function where your work is visible across the business;
• A dynamic and international environment;
• Being part of a rapidly expanding company entering new product and market segments; and
• Competitive salary, health insurance, pension and a discretionary bonus.

Your mission:

As our IT Support Analyst, you will keep systems, devices and users running smoothly across the business. You will provide day-to-day technical support, working closely with the data and IT teams, and grow into wider administration, security and project work as the function develops.

Specific Responsibilities:

• Provide first/second-line support across hardware, software and network issues; log and resolve tickets via the internal IT ticketing system, maintaining clear documentation;
• Support and troubleshoot Windows and macOS devices, Microsoft 365, Teams, SharePoint and core business applications;
• Manage onboarding/offboarding: device setup, account provisioning and secure decommissioning;
• Support VPN/remote access and contribute to phishing awareness initiatives; and
• Manage hardware inventory, procurement, repairs and vendor relationships; maintain shared drives and distribution lists.

Areas you'll grow into:

Working alongside the senior IT and data team, you will take on more of the following as you develop:

• Microsoft Entra ID administration - accounts, permissions, group policies, conditional access and MFA/SSO (e.g. Duo Security);
• Endpoint monitoring via RMM (remote monitoring and management) tooling, antivirus/endpoint protection and response to patch and security alerts;
• Security compliance work and audit evidence gathering;
• Support for data team tooling (e.g. user-side Azure connectivity), escalating complex issues to the senior IT/data team; and
• IT projects such as system upgrades, rollouts and process improvements.

About you:

• 1-2 years' experience in an IT support/service desk role;
• A practical, hands-on problem solver - comfortable diagnosing hardware faults, working through logs and learning unfamiliar systems with limited supervision;
• Solid working knowledge of Windows and macOS environments;
• Hands-on exposure to Microsoft Entra ID (formerly Azure AD) administration, or the aptitude to develop this quickly;
• Experience using ticketing systems for incident tracking;