IT Support Analyst

Aggreko plc; Dumbarton; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Generous holiday entitlement

Discounts and perks

Employee Assistance Programme

Job summary

Aggreko plc is seeking an IT Support Analyst to be the on-site point of contact at the Lomondgate site in Dumbarton. You will deliver 1st line support and assist with 2nd line tasks to keep IT services running smoothly for a global operation.

The role requires hands-on experience with Active Directory, Windows 10, Office 365, SCCM and Intune, along with strong customer service and problem solving for a fast-paced environment. Driving license and travel may be required.

Qualifications

• Proven experience in 1st or 2nd line IT support covering Active Directory, Windows 10 and Office 365.
• Experience with enterprise imaging and device management tools (SCCM, Intune) is desirable.
• Strong customer service skills and effective communication in a fast-paced environment.

Responsibilities

• Provide 1st and some 2nd line IT support to group-wide customers in an SLA-driven environment.
• Support starters and leavers processes to ensure smooth transitions for all employees.
• Set up, configure, and support desktops, laptops, printers, mobile phones and peripherals.
• Facilitate user access and identity management in Active Directory.
• Install operating systems and deploy software via Intune.
• Provide basic training and knowledge sharing to improve IT literacy.
• Collaborate with team and technical groups to solve problems and drive improvement.
• Work with third parties and resolver groups to introduce new services.
• Create SOP documentation to maintain efficiency and consistency.
• Support device end-of-lease processes and manage device returns.

Skills

Active Directory

Dell laptops/desktops/printers

Windows 10

Citrix/AVD

MS Exchange

Office 365

SCCM

Intune / Azure Entra

Job description

Bring your energy to Aggreko as an IT Support Analyst based at our Lomondgate site in Dumbarton.

As an IT Support Analyst, you will be a pivotal on-site role, acting as the primary point of contact between Aggreko Technology Services and our business colleagues at a location crucial to our global operations. This role offers the opportunity to make a tangible difference by ensuring smooth IT operations that support our global energy solutions.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you'll do as an IT Support Analyst:

• Provide 1st and some 2nd line support to group-wide customers in an SLA-driven environment.
• Support Starters and Leavers processes to ensure smooth transitions for all employees.
• Set up, configure, and support standard desktops, laptops, printers, mobile phones, and peripheral devices.
• Facilitate user access and identity management activities and tasks in Active Directory.
• Install operating systems and deploy software via Intune.
• Provide basic training and knowledge sharing for colleagues to enhance IT literacy.
• Collaborate with team and technical groups to solve problems and drive continuous improvement.
• Work with authorised 3rd parties and resolver groups to facilitate change and introduce new services.
• Create standard operating procedures documentation to maintain efficiency and consistency.
• Support device end-of-lease processes and manage device returns.

You are:

• Possessing proven experience of working in a 1st or 2nd level IT support analyst role covering: Active Directory, DELL Laptops/Desktops/Printers, Windows 10, Citrix/AVD, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune) Azure/Entra.
• Equipped with exceptional customer service skills and a user-centric approach.
• Demonstrating strong technical acumen in key customer-facing applications.
• An excellent communicator with strong problem-solving and multi-tasking abilities in a fast-paced environment.
• A collaborative team player willing to take ownership and responsibility.
• Holding a full, clean driving license and able to travel as required.
• Process-orientated with keen attention to detail.

Here's what you'll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme and Life Assurance).
• Generous holiday entitlement, with the option to buy or sell additional days.
• Discounts and perks.
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle.
• The opportunity to shape and enhance the technology environment within a global business operating across multiple countries and jurisdictions.

Our people are can-do, positive, resilient and persistent. If that feels like you,

#LI-MJ1

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.