IT Service Performance Analyst

Aggreko plc; Glasgow; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Pension plan

Life Assurance

Generous holiday entitlement

Job summary

Aggreko plc is seeking an IT Service Performance Analyst in Glasgow to help strengthen global IT operations through process evaluation, productivity improvements, automation, and continuous improvement initiatives.

You will lead ITIL processes for Asset and Configuration Management, collaborate with IT Security, and use SLAs to drive operational gains while supporting Change, Incident, Problem, and Major Incident processes.

Qualifications

• Experience in an IT service delivery/support role focused on IT asset and service configuration.
• Strong knowledge of ITIL framework.
• Experience with Service Level Management and metrics.
• Ability to work with IT Security and audit requirements.
• Excellent written and verbal communication.
• Ability to build internal stakeholder relationships.
• Ability to prioritise under pressure and deliver accurate tasks.
• Self-motivated with problem-solving skills.

Responsibilities

• Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management.
• Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration.
• Collaborate with IT Security to ensure all processes and tools meet best practice, security, compliance, and audit standards.
• Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders.
• Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management.
• Support relevant BAU projects within the Service Delivery function.

Skills

IT Asset Management

Service Configuration

Service Level Management

ITIL knowledge

Stakeholder management

Communication skills

Problem solving

Attention to detail

Prioritisation under pressure

Education

ITIL qualifications (desirable)

Job description

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow.

You’ll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you'll do as IT Service Performance Analyst:

• Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management.
• Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration.
• Collaborate with IT Security to ensure all processes and tools meet best practice, security, compliance, and audit standards.
• Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders.
• Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management.
• Support relevant Business As Usual (BAU) projects within the Service Delivery function.

You are:

• Experienced in an existing Service Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management.
• Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management.
• Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable).
• Possessing Project Management skills (desirable).
• An excellent written and verbal communicator.
• Able to develop internal stakeholder relationships and work collaboratively across wider teams.
• Capable of prioritising conflicting demands, working under pressure, and delivering high-quality, accurate tasks with strong attention to detail.
• Self-motivated, with strong problem-solving skills, and the ability to identify issues, propose solutions, and think beyond your day-to-day remit.

Here’s what you’ll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme and Life Assurance).
• Hybrid working.
• Generous holiday entitlement, with the option to buy or sell additional days.
• Discounts and perks.
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle.
• The opportunity to shape and enhance the financial control environment within a global business operating across multiple countries and jurisdictions.

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.