- It Support Analyst

Northern Regional College; Ballymena; On-site; GBP 22,000 - 32,000; Full time

Job summary

Northern Regional College in Ballymena and Coleraine seeks an IT Support Analyst to deliver an efficient IT technical and operational support service, ensuring excellent customer service to enhance the student experience and provide a first-class business service.

You will participate in assigned project and process improvement activities, supporting ICT initiatives and working with staff to resolve incidents and improve service delivery.

Responsibilities

• Deliver an efficient IT technical and operational support service, providing excellent customer service to enhance the student experience and deliver first-class business support.
• Participate in assigned project and process improvement activities and work with colleagues to resolve incidents and ICT initiatives.

Job description

Northern Regional College is the main provider of further education across four of the 11 council areas in Northern Ireland. The College offers a comprehensive range of qualifications and apprenticeships, as well as providing a range of business services to support the business community.

As an IT Support Analyst with the College, you will deliver an efficient and effective IT technical and operational support service, providing excellent Customer Service to enhance the student experience and provide a first-class business service. You will also participate in assigned Project/Process improvement activities.

- IT Support Analyst • Ballymena and Coleraine