IT Support Administrator

JR United Kingdom; Uxbridge; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a dedicated Information Technology Support Administrator to maintain and enhance the technology services for its employees. This role involves providing desktop support, managing user accounts, and ensuring effective IT infrastructure. You will be part of a collaborative team, utilizing tools like Jira for ticket management and actively contributing to a culture of support and innovation. With a focus on professional development and employee well-being, this position offers a competitive salary and a range of benefits, making it an exciting opportunity for IT professionals looking to grow in a dynamic environment.

Benefits

Private medical insurance

Life insurance

Eye care

Salary Sacrifice Pension up to 8% matched

25 days holiday plus bank holidays

Employee Assistance Program (EAP)

Payroll giving

Reward and Recognition program

Discounted RAC vehicle breakdown

Qualifications

• 3+ years of experience in IT Support Administration or similar role.
• Strong proficiency in Windows Active Directory and O365 management.

Responsibilities

• Provide desktop support and manage user configurations for all employees.
• Troubleshoot TCP/IP connectivity and anti-virus issues, ensuring security.

Skills

IT Support Administration

Windows Active Directory

O365 (Azure VDI)

Microsoft Windows 11

Jira

TCP/IP Troubleshooting

Anti-virus Management (Sophos)

Desktop Support

Communication Skills

Education

3+ years of IT Support experience

Tools

Jira Service Desk

Microsoft Windows 11

Sophos

Job description

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Pepper Advantage is a global credit servicing business investing in a loan servicing platform and broader ecosystem, offering modular platform elements to internal and third-party customers on a SaaS basis. We operate worldwide guided by our principles of ‘can do’, ‘balanced’, and ‘real’.

About the role

The Information Technology Support Administrator is responsible for the daily maintenance of Windows desktops and laptops, user support, and infrastructure upkeep. This role involves using Jira Service Desk for ticket management and prioritization.

The administrator reports to the Infrastructure Manager and supports hardware and software across the organization, ensuring efficient access to technology services for all users.

Your responsibilities:

1. Provide desktop support, including laptop configuration, imaging, troubleshooting, and software installation for all Pepper UK and PGS employees.
2. Manage Windows Active Directory, O365 (Azure VDI), and Microsoft Windows 11 administration, ensuring effective user management.
3. Configure and maintain printers, copiers, telephony/softphone systems, and software installations.
4. Troubleshoot TCP/IP connectivity and anti-virus issues (Sophos), with a focus on security.
5. Perform general maintenance, offer remote assistance, and communicate effectively at all levels, handling duties as requested by management.
6. Require 3+ years of experience as an IT Support Administrator or similar role.
7. Experience with PC/Laptop hardware configuration and troubleshooting.
8. Proficiency with Jira, Windows Active Directory, O365 (Azure VDI), Microsoft Windows 11, and Sophos.
9. Strong written and verbal English skills.
10. Team-oriented, detail-focused, and adaptable to a fast-paced environment.

Salary and Benefits:

• £32,000 per annum.
• Private medical insurance, life insurance, and eye care.
• Salary Sacrifice Pension up to 8% matched.
• 25 days holiday plus bank holidays.
• Employee Assistance Program (EAP).
• Payroll giving, Reward and Recognition program, and discounted RAC vehicle breakdown.

Pepper’s values and culture

Our mission is to help people succeed — our clients, customers, and employees. Our values of ‘Can do’, ‘Balanced’, and ‘Real’ underpin our culture and interactions.

We aim to deliver fairness and value for clients and customers, exceeding expectations in all performance areas.

Pepper Advantage is an equal opportunities employer. Role profiles may change in line with business needs.