IT Support

Gillespie Recruitment; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

Un grand détaillant automobile recherche un IT Support pour rejoindre une équipe dynamique. En tant que soutien IT, vous serez le point de contact pour résoudre des problèmes techniques courants, en offrant un excellent service à tous les utilisateurs. Ce rôle est idéal pour ceux qui ont un intérêt pour la technologie et souhaitent évoluer dans un environnement en pleine croissance.

Qualifications

• Connaissance de base des systèmes IT ou volonté d'apprendre.
• Compétences en recherche pour résoudre des problèmes inconnus.
• Expérience avec Windows est un plus.

Responsibilities

• Fournir un service client amical et efficace.
• Offrir un support technique de premier niveau.
• Effectuer dépannage et triage des problèmes techniques.

Skills

Patience

Compétences en communication

Capacités de recherche efficaces

Education

Connaissance de base des systèmes IT

Tools

Système d'exploitation Windows

Job description

Are you a problem-solver who thrives on helping others navigate technology? Do you have the patience and communication skills to turn IT challenges into seamless solutions? As IT Support, you’ll be the friendly voice behind the scenes, supporting colleagues across the organisation and ensuring every tech issue is handled swiftly and professionally.

Join a Leading Automotive Retailer

Gillespie Recruitment is thrilled to partner with a leading automotive retailer, operating a number of motor retail brands as well as companies in the fleet management and parts distribution spaces.

As part of their expansion, they’re recruiting an IT Support, to join their dynamic team!

Key Responsibilities:

• Provide friendly and efficient customer service to all users, helping them with common technical issues.
• Offer first-line technical support for basic IT-related issues, escalating more complex problems to senior team members.
• Conduct troubleshooting and issue triage for common technical problems, following established procedures to resolve them.
• Escalate unresolved issues to appropriate team members in a clear and concise manner.
• Follow standard procedures for routine tasks, such as profile provisioning and deprovisioning, and provide assistance wherever needed.

Key Criteria:

• Basic knowledge of IT systems, or a willingness to learn on the job.
• Effective research skills to investigate and resolve unfamiliar issues.
• Working knowledge of the Windows operating system.

If you’re eager to join a dynamic team in a growth-focused environment, we want to hear from you!

Apply Now!