Onsite Desktop Support Engineer (Sunderland)

DXC Technology Inc.; Sunderland; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading technology company is seeking a Senior Deskside Support Engineer to provide on-site desktop support at Nissan Motor Manufacturing in Sunderland. The role involves troubleshooting various IT issues, supporting end-users, and working collaboratively with technical teams. Ideal candidates will have strong technical skills, excellent communication abilities, and experience in a Windows environment.

Qualifications

• 3-4 years' experience supporting Windows environments.
• Clear communication and ability to work independently.
• Experience with IT architecture and configurations.

Responsibilities

• Provide on-site desktop support for end users.
• Troubleshoot software, hardware, and peripheral issues.
• Maintain relationships with stakeholders and support teams.

Skills

Customer-focused

Technical competence

Collaboration

Troubleshooting

Interpersonal skills

Tools

Microsoft 365

Remote desktop support tools

Microsoft Active Directory

Windows imaging techniques

Job description

Job Description:

ROLE OVERVIEW:

We are looking for customer-focused and enthusiastic senior deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

An exciting opportunity has arisen to support one of our customers in Washington, Sunderland. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).

Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.

DETAILED JOB DESCRIPTION:

Requirements & Responsibilities:

· Fully site-based role.

· Must be able to deal directly with clients in a friendly and highly confident manner.

· Maintain good working relationship with key stakeholders and support teams.

· Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.

· Experience with VIP support and engagement.

· Troubleshoot known and unknown software issues related to Windows platforms.

· Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks

· Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well

· Site process documentation and knowledgebase article management. as taking ownership and providing on-the-ground feedback and guidance to offshore teams.

Essential skills & experience:

· Knowledge of current and past Microsoft windows operating systems

· Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)

· Experience in Windows imaging techniques (Network & Local)

· Microsoft Active Directory & Azure Active Directory knowledge

· Remote desktop support tools

· Desktop/printer configurations

· Excellent interpersonal & communication skills

· Must be able to work independently and part of a team.

· Experience and technical knowledge of IT, PC’s / peripherals, and their architecture

· Break fix, IMACs, Incidents, Projects

· Experience with Ticket Management

· Comfortable with liaising and working alongside 3rd Parties.

· Display flexibility and the ability to manage your day effectively.

· Clean Driving license.

DESIRABLE SKILLS/QUALIFICATIONS:

· 3 – 4 years’ experience supporting Windows environment

· Windows certification

Location:

Nissan Motor Manufacturing Limited (UK)

Washington Road

Sunderland

SR5 3NS

Hours worked:

7.5 Hours, Predominantly, 08:00 - 16:00 (half hour lunch break)

Any shift pattern:

Possible requirement to work 7.5 hour shift, between the hours of 07:00 – 18:00

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.