IT Supplier Management Analyst

KSC; Quintrell Downs; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

10% bonus (performance)

30 days holiday + 8 public holidays (F

Contributory pension

Life assurance

Free onsite parking

Professional certification support

LinkedIn Learning access

Training budgets

Job summary

King’s College London seeks an IT Supplier Management Analyst to support the IT Supplier Manager in administering supplier and contract management for IT services. The role handles ITSM queue requests, payment administration, and liaison with senior stakeholders, with occasional travel between Quintrell Downs and London campuses.

The 9-month fixed term contract requires strong communication, attention to detail, and ITIL awareness. Hybrid working and professional development are offered.

Qualifications

• Confident to identify, question and suggest improvements to current working methods and processes.
• Good attention to detail with organisational and process design skills.
• Good communication skills and customer focus.
• Diligent and thorough approach to problem solving.
• Willingness to complete ITIL Foundation.
• Proficient in the use of Microsoft Office products.

Responsibilities

• Support governance and strategic approach of Supplier Management within King’s.
• Ensure Supplier Management policies and processes are adhered to, raising breaches.
• Support ITSM with planning and review of supplier spend, performance and contracts.
• Administrating and raising Purchase Orders for IT related spend.
• Collaborate with stakeholders and suppliers to ensure high quality IT services.
• Manage supplier performance and address under-performance and compliance failures.
• Maintain contracts and agreements on systems for accurate information.
• Produce high quality documentation and reports.
• Support and maintain the Supplier and Contracts Database (SCD).
• Assist with audits as required.

Skills

Attention to detail

Communication

Problem solving

ITIL Foundations

Office software

Tools

Excel

Power BI

Microsoft Office

Job description

IT Supplier Management Analyst

Application Deadline: 22 October 2026

Department: IT Services

Employment Type: Fixed Term - Full Time

Location: Newquay, Cornwall, UK

Reporting To: Conor Prisk

Description

Please note this is a 9 month Fixed Term Contract.

The IT Supplier and Contract Management Analyst will support the IT Supplier Manager with the administration of the Supplier and Contract management function for IT services in KCL.

The post holder will be responsible for the day-to-day management of work coming into the ITSM (IT Supplier Management) queue. Ensuring requests are dealt with in line with service standards and performance targets, raising any issues identified with the IT Supplier Manager and key stakeholders.

A large part of the role requires the administration of payments - raising purchase orders and ensuring invoices are paid in line with contractual deadlines so experience of Purchase to Payment processes would be advantageous.

This position requires excellent interpersonal and communication skills, as you will be liaising with Senior Managers, members of the Executive and Suppliers.

The successful candidate will have the ability to manage their workload and competing demands and be willing to develop new skills and take on new challenges.

Some travel may be required for meetings and training, (predominately between Quintrell Downs and university campuses in London).

Accountabilities

• Support the governance and strategic approach of Supplier Management within King’s.
• Ensure Supplier Management policies and processes are adhered to, raising any breaches to the Head of Supplier Management.
• Support ITSM with the planning and review of supplier spend, performance and contract reviews, as directed the Head Supplier Management
• Administrating and raising Purchase Orders for IT related spend.
• Work with business stakeholders and suppliers to ensure high quality IT Services are delivered to the business. Ensuring contractual performance and support criteria are met and value for money is obtained.
• Manage supplier performance and develop strategies to address under-performance and compliance failures.
• Carry out all duties in accordance with King’s Procurement and IT Policies and in collaboration with central Procurement, IT service and solution owners.
• Ensure that contracts and agreements are maintained on the appropriate systems so that accurate information is available.
• Produce high quality documentation and reports.
• Support and maintain the Supplier and Contracts Database (SCD).
• Perform supplier and contract categorisation and risk assessment.
• Support continual service improvement across Supplier Management by identifying areas for improvement and assisting with the update or creation of required documentation.
• Assist with internal and external audits as required.

Key Skills & Experience Required

(E) – Essential

(D) – Desirable

• (E) - Confident to identify, question and suggest improvements to current working methods and processes where necessary for the benefit of King’s.
• (E) - Good attention to detail with organisational and process design skills.
• (E) - Good communication skills and customer focus.
• (E) - Diligent and thorough approach to problem solving.
• (E) – Willingness to complete ITIL Foundation.
• (E) – Proficient in the use of Microsoft Office products.
• (D) - Experience of Supplier Management best practice.
• (D) – Have experience of working in an ITIL framework and identifying areas of improvement.
• (D) - Knowledge and experience of working in a HE environment.
• (D) – Knowledge and advanced experience of Excel and Power BI to create and maintain datasets and reports.
• (D) - Snow License Manager, BMC Helix, CIPS.

Employee Benefits

• Hybrid Working - Minimum of 5 days per month in the office
• 10% Performance related bonus
• 30 Days holiday and maximum of 8 public holidays (pro-rata)
• Sick pay
• 4 Discretionary Christmas Closure Days
• Contributory pension scheme
• Life Assurance cover
• Service time - 3 Volunteer days per year
• Free onsite parking & Bike racks
• Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
• Student Discount (access to Totum, Unidays & Student Beans)
• CycleScheme
• TechScheme
• Opportunities for formal training and professional certification
• Free access to Linkedin Learning
• Free access to Future Learn short courses
• Potential for internal promotion and advancement

Equality, diversity & inclusion

We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.

This is in line with King's College London (KCL).