IT Supplier Performance Manager

Sopra Steria; Leeds; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

£5,400 car allowance

25 days annual leave

Private medical insurance

Life assurance

Pension scheme

Job summary

A leading digital services provider in the UK is seeking an IT Supplier Performance Manager to oversee supplier relationships and enhance supplier governance. The successful candidate will have the opportunity to define the role and support the seamless provision of IT services. This position offers flexibility in work arrangements and great career progression prospects within the organization, along with comprehensive benefits including a car allowance and private medical insurance.

Qualifications

• Experience managing supplier performance and governance.
• Ability to negotiate and influence stakeholders.
• Understanding of ITIL 4 framework and supplier management.

Responsibilities

• Oversee supplier relationships and performance assessment.
• Implement supplier improvement plans and governance processes.
• Maintain documentation for contracts and service records.

Skills

Supplier relationship management

Negotiation skills

Commercial awareness

ITIL 4 framework understanding

Job description

Do you have the experience of managing IT supplier performance and governance within a large organisation and are looking for a role you can really make your own?

We have just the opportunity for you!

The IT Supplier Performance Manager will oversee the organisation’s relationships with technology suppliers and work to make sure their performance supports the seamless provision of quality products and services. This is a brand-new role and the successful applicant will have the creative freedom to make this role their own and define the future of our supplier management and governance strategy.

They will work closely with colleagues who handle ordering, invoicing, contract renewals, and customer concerns to formalise responsibilities and find opportunities to streamline workflows and improve supplier management practices.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.

This hybrid role offers an opportunity for a great work life balance with flexible arrangements for on-site visits on average only once a week, depending on the needs of the role. There may also be a shared responsibility across the team for the occasional out of hours or on call work in the future.

What you'll be doing:

• Holding regular service review meetings to assess performance, maintain strong working relationships, and make sure service expectations are met.
• Challenging supplier underperformance when necessary and driving corrective actions through the implementation of improvement plans.
• Designing, implementing, and documenting structured supplier management.
• Coordinating supplier governance by ensuring compliance with contracts and verifying that internal processes are followed consistently.
• Contributing to supplier onboarding efforts as a reviewer and advisor, particularly during the selection of new products and technologies.
• Creating and maintaining a comprehensive document library for contracts, service records, and governance materials.
• Reviewing tenders for large contract renewals in partnership with procurement and finance teams.

What you’ll bring:

• Demonstrable experience of building and maintaining relationship with a large supplier base.
• Commercial awareness of working in large-scale operations.
• Strong negotiation experience with evidenced persuading and influencing skills.
• Experience of implementing supplier management and governance processes.
• A deep understanding of working within ITIL 4 framework.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type

Full-time, Permanent

Location

Leeds

Security Clearance Level

DBS

Internal Recruiter

Mark

Salary

£40000 - £45000

Benefits

£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.